Implementation Analyst

Hi Professionals;

• Job Title: Implementation Analyst
• Job Location: Remote
• Duration contact

Role Overview – Common -

• Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability
• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain

• Strong financial industry and items processing domain knowledge across banking and payments
• Merchant and mobile distributed capture workflows — understanding of end-to-end deposit lifecycle
• ATM image deposit knowledge including capture, balancing, and exception handling
• Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
• Familiarity with teller and distributed capture environments within banking institutions
• Lead – Senior Roles

• Excellent merchant and mobile distributed capture domain knowledge across banking environments
• Deep understanding of teller and distributed capture workflows and deposit lifecycle management
• Item processing knowledge across capture channels — merchant, mobile, teller, and ATM
• Deposit settlement, balancing, and exception handling across distributed capture platforms
• Familiarity with banking ERP, check clearing, and remittance processing environments

Soft Skills ( Mandatory for all roles)

• Excellent written and verbal communication; strong training and documentation skills
• Ability to review client requirements and relay to appropriate technical resources where needed
• Manage client expectations, scope, and escalations through go-live and stabilisation phases
• Lead client calls, training sessions, and on-site go-live and hypercare support

Print & Mail:

Job Role:

Experienced implementation role involving responsibility for leading larger-scale projects or programs and providing mentorship and subject-matter expertise

Banking experience is a plus.

Inclusive of:

• Print & Mail Processing Fundamentals
• Composition & Output Tooling
• File Intake & Data Validation
• Print Floor & Insertion Processing Printer and Inserter capabilities and constraints
• Good to Have

Basic knowledge of SQL and Oracle