Help Desk Analyst

• End Client: State of Ohio
• Job Title: Help Desk Analyst
• Location: 1970 West Broad Street, Columbus, Ohio - 100% Onsite
• Duration: 11+ Months
• Position Type: Contract
• Hours Per Week: 40 Hr
• Interview Mode: In person/ Webcam

Requirement ID: DPS-Service Desk3(SD3) (805507)

Department : DPS

Short Description : SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

Responsibilities:

• Understanding of Desktop Support and Services.
• Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
• Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
• Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
• Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

Required Skills:

• Troubleshooting experience Required 10 Years
• Experience with Active Directory including tools like ADUC. Required 5 Years
• SCCM or SMS like experience Required 4 Years
• Customer service experience Required 4 Years
• Knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. Required 4 Years
• Certifications A+ series Highly desired
• Certifications in Microsoft Highly desired
• PowerShell 3.0 scripting background. Highly desired