- Infinitek is supporting a rapidly growing organization delivering a large-scale, multi-billion-dollar infrastructure project in Austin. This is a unique opportunity to join at an early stage, where you’ll play a key role in supporting users and helping build IT operations from the ground up.
- This position is ideal for someone early in their IT career who is eager to learn, highly adaptable, and motivated to grow within a fast-paced, evolving environment.
- Key Responsibilities
- Provide hands-on desktop support for end users across the business
- Troubleshoot hardware, software, and connectivity issues (PCs, laptops, peripherals)
- Support printers, scanners, and conference room/AV systems
- Assist with user onboarding and offboarding (account setup, device provisioning)
- Deliver high-quality, white-glove support to employees, including senior stakeholders
- Support Microsoft 365 applications and user administration
- Assist with basic networking issues (Wi-Fi, routers, connectivity)
- Maintain documentation and ensure timely resolution of support tickets
- Take ownership of issues and follow through to completion
- Required Skills & Experience
- Experience in desktop support or IT support (internship or full-time)
- Strong troubleshooting skills across Windows environments
- Experience supporting hardware, printers, and end-user devices
- Excellent communication skills with a customer-service mindset
- Microsoft 365 Administration (Exchange, Entra ID/Azure AD, Intune)
- Experience with Teams and SharePoint
- Exposure to user onboarding processes
- Basic networking knowledge (firewalls, routers, Wi-Fi)
- What We’re Looking For
- Strong interpersonal and communication skills
- A proactive, “can-do” attitude with a willingness to learn
- Ability to work in a fast-paced, changing environment
- High level of professionalism and attention to detail
- Self-motivated with strong ownership and accountability
- Someone looking to build a long-term career in IT
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Help Desk Analyst
Infinitek Limited
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