Help Desk Analyst I

Our client, a US Fortune 50 organization and a leading provider of Health care and Health Insurance services, seeks an accomplished Helpdesk Analyst I

• ______________________________________________________________________
• NOTE: THIS IS HYBRID ROLE & ONLY W2 CANDIDATES.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

• Position: Help Desk Analyst I (Job Id: WLPTJP00046796)
• Location: Indianapolis IN 46250 (Hybrid – 1 day per week onsite)
• Duration: 6 Months + Strong Possibility of Extension
• ___________________________________________________________________________

• Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes. Primary duties may include but are not limited to: Handles basic technical problems via the telephone and resolves first line customer issues.
• Logs and manages calls while utilizing the correct procedures. Handles specialized functions including fulfillment and special projects.
• Make appropriate and timely referrals of any requests that cannot be immediately resolved.

Qualifications:

• Requires associate’s degree or recognized trade certification; 1-2 years of personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.
• 2-3 years customer service experience preferred. Preferred understanding and use of SD tools. Basic to intermediate technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management. Excellent oral, written and interpersonal communications skills required.
• Basic troubleshooting skills, pw maintenance/reset

Preferred Skills:

• Support of Virtual Machines
• Support of Dell Wyse devices
• Support of Microsoft o365 products
• HDI certification preferred
• Experience using ITSM modules in ServiceNow

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If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. We're driven, people driven

• Bhupesh Khurana
• Senior Technical Recruiter
• Email: [email protected]

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

• Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.