Help Desk Analyst/ Desktop Support

Detailed Job Description:

Title: Service Desk Analyst

• Location/Time Zone (On-site):Stanford, CA
• Duration: 06-07 Months (Potential Extension/Conversion)
• Pay Rate: $25-34/hr

JOB PURPOSE:

Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of every customer interaction and advance complex issues to more senior technicians for resolution.

CORE DUTIES:

Provide first line of response to requests for various hardware, software,

Good communication and interpersonal skills.

Ability to provide excellent client service.

Ability to apply diagnostic techniques for problem troubleshooting.

Ability to apply information technology standard methodologies, including security (information security or physical security, such as asset management) to problem resolution and troubleshooting.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)