Help Desk Analyst

About The Company

Motion Recruitment is a leading staffing and technology solutions provider dedicated to connecting top talent with innovative organizations across various industries. Renowned for its commitment to excellence and a customer-centric approach, Motion Recruitment specializes in delivering tailored staffing solutions that meet the evolving needs of businesses in the digital age. With a focus on fostering long-term relationships and understanding client requirements deeply, the company has established a reputation for professionalism, integrity, and a proactive approach to talent acquisition. Its extensive network and industry expertise enable it to place candidates in roles that align with their skills and career aspirations, supporting organizational growth and technological advancement.

About The Role

Motion Recruitment is seeking a dedicated and detail-oriented Help Desk Analyst to join its expanding Information Technology team in Westerville, Ohio. This full-time position offers a unique opportunity for individuals passionate about IT support to work within a modern Microsoft environment, supporting end users, managing devices, deploying software, and contributing to IT operations. The ideal candidate will enjoy troubleshooting technical issues, building strong relationships with users, and enhancing the overall technology experience across the organization. This role is perfect for someone looking to expand their expertise beyond traditional support roles, gaining exposure to broader IT initiatives such as Microsoft 365 administration, endpoint management, automation, and technology projects. The position provides high visibility, collaborative opportunities with multiple departments, and avenues for professional development and growth.

Qualifications

• Proven experience providing technical support in a corporate environment
• Strong troubleshooting skills across hardware and software platforms
• Experience supporting Windows 10 and Windows 11 operating systems
• Understanding of Active Directory, user account management, and device support processes
• Excellent communication and customer service skills
• Ability to work onsite and support multiple locations as needed
• Preferred experience with Microsoft 365 administration and endpoint management tools such as Microsoft Intune
• Familiarity with imaging, software deployment, patch management, and networking fundamentals
• Process documentation and improvement experience is a plus

Responsibilities

The Help Desk Analyst will be responsible for a diverse set of tasks aimed at maintaining and improving the organization’s IT environment. The primary focus will be on providing hands-on technical support to end users, resolving hardware, software, and network issues promptly. The role involves supporting Windows 10 and 11 systems, managing user accounts through Active Directory, and assisting with device configuration and management.

Key responsibilities include supporting Microsoft 365 applications and services, managing endpoint devices via Intune or other management tools, and deploying software updates and patches to ensure security and efficiency. The analyst will also participate in hardware support, network troubleshooting, and infrastructure maintenance, ensuring all systems operate smoothly and securely.

Additional duties involve documenting support procedures, contributing to process improvements, and collaborating with team members on IT projects aimed at enhancing operational efficiency. The role requires balancing daily support tasks with proactive initiatives to optimize technology use and user satisfaction.

Benefits

Motion Recruitment offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. Benefits include medical, dental, and vision insurance to promote health and wellness. The company also provides vacation time to encourage work-life balance and personal development. Additional perks may include retirement plan options, professional development opportunities, and a supportive work environment that values innovation and teamwork. The organization is committed to fostering a positive workplace culture where employees can thrive and advance their careers.

Equal Opportunity

Motion Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or any other protected status under applicable law. We believe that a diverse workforce enhances our ability to serve our clients and supports our mission to connect talented individuals with meaningful career opportunities.