Hardware Asset Management (HAM) Analyst

• Job Title - Hardware Asset Management (HAM) Analyst
• Base Location – Grand Rapids, Michigan
• Duration – 12+ months
• **Candidates local to Michigan are preferred**

Job Description :

• Position Summary:
• Responsible for software and hardware procurement, inventory management, coding and approval of invoices, software license audits, IT product renewals and maintenance and update of vendor scorecards.

Competencies:

• Service Oriented: Responds with a sense of urgency to meet the needs of customers, employees, and suppliers.
• Communication: Expresses thoughts clearly and concisely (both written and verbally).
• Integrity: Establishes trust and deals with issues directly.
• Results Oriented: Effective in the planning, prioritization, and timely execution of work
• Self Management and Development: Takes personal responsibility for own growth and development
• Teamwork: Modifies personal style, focusing on the needs of others, and listening effectively to achieve a common goal
• Change: Embraces and creates change
• Business Acumen: Understands and applies business knowledge

Essential Functions:

• Utilizing asset-tracking software, ensure accurate tracking of Gordon Food Service computers from order and receipt to disposal.
• Ensure assignment of appropriate scan-codes. Eliminate/reduce duplicate assets in asset-tracking software.
• Coordinate routine recycling for old computer equipment ensuring secure data disposal takes place.
• Track, research, and resolve computer assets that have not checked in for an extended period of time.
• Participate in the design, development, documentation, analysis, creation of asset management tools and standards.
• Collaborates with IT technical staff as needed to determine hardware, software and system functional specifications.
• Collaborate with business teams to ensure understanding of procurement software, train users as needed.
• Collaborate with vendors to ensure pricing is appropriate and accurate, negotiating pricing and services when needed.
• Prepare and/or assist in AOP for PC’s and other end-points, technology maintenance renewals, MFP’s, and confer with budget holders as needed.
• Participate in internal/external software audits.
• Creates and submits POs, reviews invoices, and produces and distributes other reports as required for asset management,
• asset procurement, and IT financial reporting.
• Other duties and responsibilities as assigned.

Knowledge / Skills / Abilities:

• Must have good written and verbal communication skills and good organizational and problem-solving capabilities.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this position.
• They are not intended to be construed as an all-inclusive list of all the responsibilities, duties and skills required of personnel so classified.
• This position profile may be changed at the discretion of the organization.
• Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.

Equipment / Tools / Technology:

• Desktop or Laptop computer
• Telephone with voicemail
• Networked copier/printer/facsimile
• ServiceNow IT Asset Management
• Google Apps (Chrome, Gmail, Calendar, Docs, Sheets, Slides, Drive, etc...)
• Microsoft Office products (Excel, Word, PowerPoint)