Guidewire Business Analyst

Our Client is seeking a Guidewire Business Analyst to provide business analysis services for a timeboxed (10 business weeks) T&M effort to assess the current Guidewire BillingCenter implementation, with a focus on identifying the root causes of operational challenges, evaluating the effectiveness of existing business processes, and recommending opportunities to improve automation, efficiency, and alignment with Guidewire best practices. Please limit submissions to your top 3 candidates.

• The assessment will include, but is not limited to, the following areas:
• • Evaluate the suitability of the current delinquency process for the non-standard auto portfolio.
• • Assess the business and operational impact of collecting two initial payments prior to the standard billing cycle.
• • Identify manual activities, process gaps, and operational inefficiencies throughout the delinquency lifecycle.
• • Review process dependencies, data flows, and coordination between Guidewire BillingCenter and Guidewire PolicyCenter.
• • Analyze existing delinquency-related production defects, recurring issues, and backlog trends to identify systemic root causes.
• • Assess opportunities to leverage out-of-the-box Guidewire BillingCenter capabilities and configuration to reduce customization, improve automation, and simplify operations.
• • Establish a common understanding of the end-to-end delinquency lifecycle across business and technical stakeholders, including process ownership, business rules, and system interactions.
• • Review the Three Pay payment plan and delinquency process to identify opportunities to improve customer outcomes, operational efficiency, and alignment between customer equity positions and delinquency actions.
• • Review billing- and payment-related integrations between Guidewire BillingCenter, Guidewire PolicyCenter, and external systems to identify integration gaps or operational impacts.
• • Review end-to-end billing payment processes and controls to identify opportunities to improve payment reliability, monitoring, reconciliation, operational efficiency, and the prevention of avoidable delinquency activity.

Position Details:

• Title: Business Analyst Service
• Duration: 10 weeks (with potential for extension)
• Start Date: Within two weeks of signing the scope document
• Department: Finance/Guidewire

Deliverables :

• This engagement is expected to produce the following deliverables:
• • Weekly Status Reports
• • A current-state assessment of the BillingCenter delinquency process and related billing operations.
• • Current and future state process maps
• • A summary of key findings, root causes, risks, and operational pain points.
• • Prioritized recommendations for process improvements, configuration changes, and opportunities to better leverage standard Guidewire functionality.
• • A implementation roadmap of short-, medium-, and long-term initiatives to improve operational efficiency, reduce manual effort, and enhance the overall effectiveness of the BillingCenter solution.
• • New billing method assessment scoping report

Requirements:

• The proposed resources should meet the following requirements:
• 1. Minimum 5 years of Business Analyst experience.
• 2. Minimum 5 years of experience in gathering business requirements and resolving production issues and elaborating enhancements.
• 3. Candidate must have business analysis experience with Guidewire Billing centre specifically. Do not submit candidates who do not have experience with Guidewire.
• 4. Expert level experience with Guidewire billing centre platform.
• 5. Knowledge and experience in Guidewire InsurCloud for Canada would be an asset.
• 6. Experience in the Canadian insurance property and casualty industry would be an asset.
• 7. Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), or other industry-recognized designation/certification.
• 8. Advanced knowledge of techniques in eliciting requirements, including business, technical, nonfunctional, security, and testing requirements.
• 9. Advanced knowledge of various software development lifecycles and project delivery processes (e.g., agile, waterfall).
• 10. Advanced skill in documenting epics, features, and user stories.