Guidewire Business Analyst

• Ready to build the future with AI?
• At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

• About the Role
• We are looking for a skilled Business Analyst with hands-on experience in Guidewire PolicyCenter to join our P&C Insurance practice. In this role you will bridge the gap between business stakeholders and the technical delivery team — translating complex insurance business requirements into clear, implementable specifications on the Guidewire platform. The position is based in San Antonio or Plano, Texas, with a fully remote working option available for qualified candidates.

• Key Responsibilities
• Requirements & Analysis
• Elicit, document, and validate business requirements from P&C insurance stakeholders (underwriting, policy ops, product management).
• Translate business needs into detailed functional specifications, user stories, and acceptance criteria for Guidewire PolicyCenter configurations and integrations.
• Conduct gap analysis between current-state processes and target-state Guidewire capabilities.
• Guidewire PolicyCenter Configuration
• Collaborate with developers and architects on PolicyCenter configuration including:
• Product Model (lines of business, coverages, conditions, exclusions)
• Rating engine and rate tables
• Workflow and activity configuration
• Policy issuance, endorsements, cancellations, and renewals
• Support configuration of submission, quote, bind, and issuance workflows across personal and/or commercial lines.
• Review and validate Gosu scripts and configuration against business requirements (authoring not mandatory but ability to read is required).
• Project Delivery
• Create and maintain BRDs, FRDs, process flow diagrams, data flow diagrams, use cases, and traceability matrices.
• Participate in Agile/Scrum ceremonies — sprint planning, backlog grooming, stand-ups, demos, and retrospectives.
• Manage and prioritize the product backlog in coordination with the Product Owner.
• Drive UAT planning, test case preparation, defect triage, and sign-off with business users.
• Stakeholder Management
• Serve as the primary liaison between business teams, IT delivery teams, and the Guidewire implementation partner.
• Facilitate workshops, JAD sessions, and stakeholder interviews to gather and validate requirements.
• Communicate project status, risks, and issues clearly to both technical and non-technical audiences.
• Integration & Data
• Support analysis of PolicyCenter integrations with billing systems, claims, document management, rating engines, and third-party data providers.
• Work with data teams to define data migration requirements and validate conversion data quality.

• Education
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Master's degree or MBA is a plus.

• Qualifications & Experience
• Required
• Business Analyst experience in P&C insurance IT projects.
• Hands-on experience with Guidewire PolicyCenter (implementation, upgrade, or configuration projects).
• Strong understanding of P&C insurance lifecycle: quoting, binding, endorsements, renewals, and cancellations.
• Proficiency in writing user stories, acceptance criteria, BRDs, FRDs, and process maps.
• Experience with Agile/Scrum delivery methodology.
• Familiarity with Guidewire Studio, Product Designer, and PolicyCenter data model.
• Working knowledge of integration patterns (REST/SOAP APIs, messaging) as applied to PolicyCenter.
• Strong communication and facilitation skills with both technical teams and business stakeholders.
• Preferred
• Experience with Guidewire Cloud Platform (GWCP / Guidewire Cloud).
• Exposure to Guidewire BillingCenter or ClaimCenter for end-to-end insurance suite understanding.
• Familiarity with Gosu scripting language (read/review level).
• Experience with personal lines (auto, home) and/or commercial lines (BOP, GL, WC) in a carrier environment.
• Knowledge of ISO/ACORD data standards.
• Experience with tools such as JIRA, Confluence, Visio, Lucidchart, and MS Azure DevOps.