Functional Analyst

• Role Title: Functional Analyst
• Duration: Sep 1, 2026 - Jun 26, 2027
• Required Skills: 2-4 years of experience

Required Skills:

• Demonstrated ability to participate in design sessions and facilitate outcomes with multiple stakeholders
• Demonstrated experience working within or alongside a case management system for social benefit programs, with the ability to incorporate case worker workflows, customer/member experience considerations, roles/permissions, task management, and correspondence/notice impact into solution design and delivery requirements
• Demonstrated experience translating federal and state requirements into delivery-ready artifacts (e.g., business requirements, user stories, process flows, decision logic, acceptance criteria, and traceability)
• Understanding of the Software Development Life Cycle (SDLC), with demonstrated experience conducting delivery risk assessments and developing practical mitigation recommendations
• Technical/solution design capability, including API design/behavior, integration/data flow considerations, and impacts to mobile and multi-channel experience
• Working knowledge of SQL for data analysis, validation, and troubleshooting

Responsibilities

• Understanding of SNAP, TANF, QHP, Medicaid/Medicare programs, including the operational impacts of policy changes (2-4 years of work experience)
• Experience with gathering requirements, working with clients, cross-functional stakeholders, drive alignment across policy, operations, vendors, and delivery teams
• Translate federal/state requirements into system-ready artifacts (business requirements, user stories, process flows, decision logic, acceptance criteria, and traceability)
• Support solution design for complex systems, including API behavior, integration patterns, data flows, and mobile/channel impacts
• Work within or alongside a case management system for social benefit programs, incorporating case worker workflows, customer/member experience, roles/permissions, tasks, and correspondence/notice impacts
• Plan and support testing for eligibility and enrollment, including edge cases, regression impacts, and end-to-end scenarios across channels
• Support testing and validation of interfaces/integrations (upstream/downstream), including error handling and reconciliation
• Apply a strong understanding of the Software Development Life Cycle (SDLC); conduct delivery risk assessments and develop mitigation recommendations
• Perform data validation and troubleshooting using SQL as needed Expected Deliverable(s)
• Incident triage and root cause analysis.
• Production operations for key activities
• Creating SQL scripts for data analysis.
• Translate business requirements into system requirements and create/update BRD/FDD’s accordingly.
• Perform independent validations of changes in pipeline.

Skills:

• SNAP, TANF & Medicaid Functional SME
• Requirements Gathering & Business Analysis
• SDLC & Solution Design
• SQL Data Analysis & Validation
• Eligibility/Enrollment & Case Management Systems