Fraud Risk Management & Operations (FRMO) Analyst I

This is a Fully Remote Job

1. About Our Client:

The organization operates in the financial empowerment sector, focusing on increasing financial inclusion and accessibility. It addresses challenges posed by traditional financial institutions by providing secure, responsible, and high-quality financial products aimed at promoting economic mobility and removing barriers to financial access. The organization supports a diverse and distributed workforce with hybrid and remote office locations across multiple U.S. cities.

2. About the Opportunity:

The Fraud Risk Management & Operations (FRMO) Analyst I is responsible for reviewing and investigating fraud alerts and cases to detect, prevent, and escalate fraudulent or unusual activities involving accounts, cards, and services. This role plays a critical part in maintaining the integrity of the organization’s financial products by ensuring timely, accurate fraud detection and mitigation, thus protecting both the company and its customers.

3. Responsibilities:

• Review and triage fraud alerts and monitoring reports across assigned populations.
• Establish expected activity profiles and identify patterns consistent with fraud typologies.
• Determine appropriate triage actions including resolution, case consolidation, card actions, or investigation escalation.
• Conduct end-to-end fraud case investigations analyzing account and transaction data.
• Perform case analysis duties including evidence gathering, documentation, and case closure.
• Prepare and refer suspicious activity reports to compliance operations.
• Execute card actions such as block, unblock, close, or reissue.
• Document all review activities and findings accurately and timely.
• Escalate high-priority fraud indicators according to procedures.
• Handle inbound and outbound fraud-related calls and complete necessary documentation.
• Maintain service levels, production, and quality standards.
• Perform other duties as assigned.

4. Requirements:

• High School Diploma or equivalent.
• Less than two years of related experience with exposure to fraud, payments, banking operations, or customer service.
• Attention to detail and accuracy in transaction analysis.
• Ability to manage workload and meet deadlines.
• Strong written and verbal communication skills.
• Organized and self-sufficient; comfortable working with multiple systems.
• Preferably foundational knowledge of fraud red flags and typologies.

5. Pay Range and Compensation Package:

• Salary range: $17.25 hourly to $28 hourly.
• Salary depends on experience, qualifications, skills, and location.
• Eligible for an annual performance-based incentive.
• Comprehensive benefits package including health insurance, 401(k), life insurance, disability benefits, and paid time off.

6. Benefits & Perks:

• Health insurance
• 401(k) retirement benefits
• Disability benefits

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.