Fraud Analyst

Fraud Analyst – 6 month Renewable Contract – Hybrid (3 days onsite and 2 days remote ) in Pensacola, FL – $33.00 - $43.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our client is seeking a Fraud Analyst – 6 month Renewable Contract – Hybrid in Pensacola, FL (3 days onsite and 2 days remote) – $33.00 - $43.00/hr.

Role Description

Job Summary:

• Required skills
• - Must-Have Skills
• - Fraud analysis, fraud investigations, or fraud operations experience
• - Financial services, banking, credit union, lending, or payments background
• - Strong analytical and problem-solving skills
• - Experience identifying suspicious transactions and fraud patterns
• - Ability to review and investigate fraud cases
• - Strong communication skills (will interact with members and internal teams)
• - Excel and reporting experience
• - Ability to analyze large amounts of information and draw conclusions
• - Experience working with multiple priorities in a fast-paced environment

• Nice-to-Have Skills
• - Banking or credit union experience
• - Knowledge of fraud detection tools and systems
• - Understanding of NCUA regulations
• - Experience with data analysis, reporting, forecasting, or statistical methods
• - Familiarity with lending, deposits, payments, or account operations
• - Experience partnering with Security or Risk teams

***LOCATION: 1 position at GPO (Pensacola, FL) | 1 position at HQ (Vienna, VA) or WCC (Winchester, VA)

• ___________________
• Description
• To assist business unit management in establishing effective department policies, processes, standards, and reporting to balance department goals against financial fraud. Provide recommendations to create, improve and implement effective fraud policies, procedures, and changes to current fraud detection systems and methods. Ensure timely, effective processing and resolution of fraud case management. Build cross functional collaboration and partnerships with business units and Security to ensure solutions and analysis align with strategic business initiatives and achieve desired objectives. Identify training needs for department staff. Work on fraudulent activity issues requiring working knowledge of organizational objectives and priorities. Work under supervision.

Responsibilities

• Identify patterns of activity indicating possible fraud or account abuse
• Monitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escalate alerts/cases to the appropriate Security division for in depth investigation
• Manage the review/analysis of potential fraud and forgery cases prior to submission to
• Security
• Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts
• Communicate with internal and external customers on fraud and security issues, problem
• resolution, and account information as defined by internal policies, process and procedure
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Serve as subject matter expert concerning fraud trends
• Support projects related to fraud detection, prevention or root cause analysis
• Collect, prepare and maintain data for analysis, reports and reference
• Establish incident response standards, related training requirements, and processes and
• procedures to ensure quality response to various forms of security issues (e.g., fraud) and
• resolve/achieve maximum protection of members and assets
• Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
• Collaborate with Navy Federal business areas to gain an understanding and impact of
• transactions process and procedures on other process and procedures, and identify risk
• potential for fraudulent activity

Qualifications

• Bachelor’s degree in Business, Finance, or related field
• Basic word processing and spreadsheet software skills
• Effective verbal and written communication skills
• Basic database and presentation software skills
• Basic skill exercising initiative and using good judgment to make sound decisions
• Ability to work independently and in a team environment
• Familiarity with managing multiple priorities independently and/or in a team environment to achieve goals
• Effective organizational, planning and time management skills
• Basic research, analytical, and problem solving skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Familiarity with data querying, reporting, forecasting, analysis and operations research,
• including statistical methods and modeling
• Familiarity with credit union operations/processes and procedures
• Exposure to working with/for depository and lending institutions
• Basic skill analyzing business operations
• Familiarity with NCUA regulations that govern the activities, products and services of the
• business unit
• Familiarity with policies, instructions and regulations related to investigating fraud cases
• Familiarity with products, services, processes, requirements, and systems related to the business unit
• Exposure to working with leadership and management in diverse and complex operational environments
• Advanced knowledge of functions, philosophy, operations and organizational objectives

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.