Fraud Analyst

• We are seeking a detail-oriented Fraud Analyst to join our team in a dynamic and fast-paced environment. The ideal candidate will be skilled in independently analyzing data, documenting findings clearly, and communicating effectively with internal teams, external partners, and law enforcement agencies. This role offers a hybrid work schedule and the opportunity to be part of a collaborative team dedicated to preventing fraud and protecting customer accounts.
• Key Responsibilities
• Review customer and account data to identify potential cases of financial exploitation involving vulnerable adults.
• Contact internal colleagues as needed to gather complete information for reporting purposes.
• Submit reports to relevant agencies via online forms, fax, or phone calls, ensuring timely and accurate documentation.
• Document all findings clearly within the case management system and tracking spreadsheets.
• Monitor account activity to detect and flag suspicious or fraudulent transactions and violations.
• Collaborate with internal departments to validate transaction authenticity and prevent losses.
• Work with merchants to resolve customer service issues or fraudulent activity, maintaining detailed records of processing statistics.
• Maintain organized case documentation and ensure data accuracy across all records.
• Required Qualifications
• Proven ability to work independently and efficiently interpret spreadsheet data and alert notes.
• Strong written and verbal communication skills, with the ability to produce clear reports and interact professionally over the phone.
• Exceptional attention to detail for organizing work, updating information, and ensuring comprehensive case documentation.
• Ability to manage time effectively, balancing varying daily workloads.
• Proficient in MS Office applications and general computer skills.
• Preferred Qualifications
• Experience working with both internal teams and external customers.
• Ability to interpret data accurately and resolve data exceptions.
• Comfort working with unwritten or generally understood instructions.
• Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.