Financial Operations Analyst

• Job Title: Coordinator
• Duration: 12 Months
• Location: Toronto, Ontario, M5X1J9

Job Description:

• Nature of the Role and Contribution
• The successful candidate reports to the Manager, Account Transition Services. The candidate will be responsible for reviewing, analyzing and making decisions on complex account opening documentation and supplementary forms, including, but not limited to QI/FATCA documentation, Formal/Informal Trust Documentation, RESPs, etc. Review, in meticulous detail, is required for all submissions to ensure all accounts are approved or declined within a set service level agreement (SLA). The candidate will be responsible for managing the Account Review process for all Portfolio Managers custodied at including Elite Clients.
• The candidate must be able to use sound judgement when reviewing documentation that requires complexities to prioritized and considered in conjunction with regulatory and business requirements. Identifying submission trends is key to proactively correct submission errors and enhance the user experience. Additionally, the candidate must have the ability to clearly and confidently articulate complex scenarios via email, over the phone and during regular touchpoints with Elite Clients. A successful candidate must understand how they complete their work, i.e., attitude, behavior, disposition, and teamwork are just as important as daily production.

Responsibilities

• Meticulous attention to detail when reviewing account documentation and supplementary forms
• Manage Mailbox communication and investigate queries in a timely manner to meet SLA
• Screening Corporate and Individual profiles
• Communication with internal partners and Networks must include access to self-serve links to drive digital adoption and learning behaviors
• Communicate deficiencies, rejects and next steps with Networks indicating deficiencies with clarity and precision
• Collaborate with various partners to share best practices
• Build relationships with operational support teams to understand how the functions impacts the business
• Be a source of knowledge to Networks and internal partners for all matters impacting account review
• Support Clients with subject matter expertise
• Review accounts that are subject to restriction and communicate/coordinate next steps
• Enhance the client experience by creating efficiencies to exceed expectations, seek process improvements
• Generate scheduled and ad-hoc reporting for internal and external requirements
• Master the Digital Account Opening experience offered by the organization
• Draft and/or update existing user guides as required
• Overtime required during high volume periods

Behaviours:

• Proactiveness in taking charge of challenges impacting the team
• Passionate about delivering exceptional client experience
• Be a change agent for culture, technology, and methodology
• Challenge the existing process
• A team player, who identifies personal success and team success
• Identify opportunities to improve the client and employee experience
• Self starter requiring limited supervision that acts as a resource to colleagues within the organization

Qualifications

• Post secondary education with 2-3 years relevant experience
• Proficient with Outlook, Microsoft office (Excel, Word, PowerPoint)
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities in a growth environment
• Proven ability to work effectively as a team member
• Attention to detail and communicate a clear understanding and sense of urgency
• Excellent communication and interpersonal skills

• Nice to have
• Bi-Lingual (French)
• Completion of the Canadian Securities Course (CSC) Certification
• Options Licensing Course (OLC) or Options Supervisors Course (OPSC)