ERP Application Support Analyst – JD Edwards

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This is not a mass job posting. Only select, high-signal candidates are invited and recommended directly to hiring teams

Hiring Company: Tyndale House Publishers

One-liner: Tyndale House Publishers is one of the largest independently owned Christian publishers in the world, dedicated to helping readers discover the life-giving truths of God’s Word.

Salary: $65K/yr - $75K/yr

Why Join Us:

Role Responsibilities

• • Serve as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issues
• • Perform password resets, role changes, and security request intake
• • Troubleshoot application errors, workflow challenges, and printing issues
• • Support onboarding and training for new system users
• • Analyze application errors, UBE failures, and system logs
• • Reproduce issues in non-production environments and document root causes
• • Assist with basic Orchestrator and integration troubleshooting
• • Perform controlled data corrections under system administrator guidance
• • Resolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)
• • Create and maintain SOPs, user guides, and “how-to” documentation
• • Provide 1-on-1 or small-group training sessions
• • Assist with testing bug fixes, enhancements, and regression scenarios
• • Validate system behavior after updates or changes
• • Partner closely with the JDE System Administrator, developers, and IT leadership
• • Prepare clear, well-documented escalations when needed
• • Participate in support standups and prioritization discussions

Qualitications

Required

• • 1–3 years of experience supporting JD Edwards or another ERP system
• • Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations
• • Strong troubleshooting, documentation, and analytical skills
• • Clear, professional communication and a customer-service mindset
• • A collaborative approach that values teamwork and partnership

Preferred

• • Experience with JDE Orchestrator, EDI, or integrations
• • Familiarity with JDE logs, UBEs, and processing options
• • Experience creating SOPs, training guides, or knowledge-base articles