Epicor Operations Analyst
Location: Remote, U.S. Based
Travel: Up to 50% initially, tapering down to 10 to 15% long term
Type: Full-Time, Direct Hire
Compensation: $115,000 to $125,000 base salary
Overview
Our client is seeking an experienced Epicor Operations Analyst to support, optimize, and expand Epicor ERP across multiple business units throughout the United States.
This is a remote role with travel to company facilities for hands-on support, training, implementation assistance, and operational guidance. Travel will be heavier at the beginning, up to 50%, as additional business units are integrated into the corporate Epicor environment. Over time, travel is expected to taper down to approximately 10 to 15%.
This role is ideal for an Epicor professional who enjoys working directly with users, solving operational challenges, improving processes, and helping manufacturing organizations maximize their ERP investment.
Key Responsibilities
Epicor ERP Support
• Provide day-to-day functional and operational support for Epicor 10 and Kinetic users across multiple business units.
• Troubleshoot system issues, identify root causes, and support practical resolutions.
• Support both on-premises and cloud-based Epicor environments.
• Serve as a user-facing Epicor resource for questions, issue resolution, and process guidance.
Manufacturing & Operations Support
• Support Epicor processes across production management, manufacturing operations, scheduling, MRP, and MES-related activities.
• Assist users with shop floor workflows, job management, labor reporting, and operational transactions.
• Partner with operations and production teams to improve accuracy, efficiency, and ERP adoption.
Inventory, Supply Chain & Purchasing
• Support inventory management, inventory control, purchasing, and supply chain processes within Epicor.
• Assist with material flow, purchasing workflows, inventory transactions, and supply chain reporting needs.
• Help standardize Epicor usage across inventory, procurement, and supply chain teams.
Finance & Cross-Functional Support
• Support ERP processes that connect operations, finance, supply chain, purchasing, and manufacturing teams.
• Gather business requirements and recommend process improvements.
• Translate user needs into clear support actions, system requirements, or enhancement requests.
Implementation, Upgrades & Business Unit Onboarding
• Assist with Epicor implementations, upgrades, enhancements, and business unit onboarding initiatives.
• Support testing, validation, deployment, go-live, and post-go-live stabilization.
• Travel to business locations as needed for onsite support, training, rollout assistance, and issue resolution.
Training, Documentation & Optimization
• Develop and deliver end-user training, process documentation, and support materials.
• Help improve user adoption, process consistency, and system usability.
• Support reporting, data analysis, BAQs, BPMs, dashboards, and system optimization when needed.
Required Qualifications
Epicor ERP Experience
• 3+ years of hands-on Epicor ERP experience supporting Epicor 10 and/or Kinetic.
• Experience supporting Epicor users in manufacturing or operational environments.
• Experience troubleshooting system issues and supporting business process improvements.
Manufacturing & Business Process Knowledge
• Strong understanding of production management, inventory control, supply chain operations, purchasing, financial processes, MRP, and MES.
• Ability to work directly with operations, production, inventory, purchasing, supply chain, and finance teams.
Implementation & Environment Support
• Experience supporting Epicor implementations, upgrades, business unit rollouts, or major system enhancements.
• Experience working with both on-premises and cloud-based Epicor environments.
• Comfortable supporting multi-site or multi-business-unit ERP environments.
Communication & Travel
• Strong customer service, communication, and end-user support skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel up to 50% initially, tapering down to 10 to 15% long term.
Preferred Qualifications
• SQL querying and reporting experience.
• Experience developing or supporting BAQs, BPMs, dashboards, and Epicor reporting tools.
• Experience with Epicor data analysis and operational reporting.
• Prior experience supporting multi-site or multi-company Epicor environments.
• Exposure to business process improvement, ERP optimization, and system enhancement initiatives.

Epicor Operations Analyst

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