EPIC Revenue Cycle Optimization Analyst

About You

You are a person who loves to translate complex challenges into scalable systems solutions. We need someone who can bridge operations, technology, and analytics to ensure EPIC workflows align with real-world revenue cycle processes across patient access, coding, billing, and accounts receivable. In the role of EPIC Revenue Cycle Optimization Analyst, you will be responsible for optimizing, configuring, and supporting EPIC revenue cycle modules to drive measurable financial performance for managed services clients.

• Tell us about your experience in healthcare revenue cycle operations and EPIC Application.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

Operational Performance Enablement

Partner with Revenue Cycle Operations to:

• Develop best practice processes for Epic functionality
• Reduce clicks and reliance on manual processes
• Improve user workflow inside Epic
• Support QA program through Epic system capabilities
• Maintain Epic-based productivity tracking frameworks using: User activity logs, work queue volumes and throughput metrics, touches per account and completion rates
• Reduce DNFB/DNFC
• Improve clean claim rate and first-pass yield
• Decrease days in A/R and denial volumes
• Translate operational challenges into Epic system solutions (e.g., workflow redesign)
• Support frontline teams by aligning Epic functionality to real-world workflows
• Lead enterprise work queue strategy across managed service clients:
• Optimize routing logic and prioritization rules
• Align work queues to roles, skillsets, and productivity standards
• Eliminate duplicate work and unnecessary touches
• Advises operational leaders on Epic best practices and adheres to system guidelines
• Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
• Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
• Performs account level reviews and audits to ensure optimal system performance
• Participates in assessments to identify opportunities for client improvement
• Help to increase revenue through standardizing workflows and process improvement
• Cross-Functional Collaboration

Serve as a key liaison between:

• Revenue Cycle Operations
• Product and Technology teams
• Client stakeholders
• Provide subject matter expertise on Epic capabilities and constraints
• Data, Reporting & Continuous Improvement

Leverage Epic reporting tools to:

• Monitor KPIs and operational performance
• Identify system-driven improvement opportunities
• System Support

• Serve as the lead for Epic issues identified and new change requests
• Manages logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary

User Education

• Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
• Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
• Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
• Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

Minimum Requirements

• Working knowledge with other revenue cycle focused Epic applications
• Working understanding of interface and interface messages
• 4 year/ Bachelors Degree preferred or equivalent experience
• Must have Epic Administrator Certification in Revenue Cycle focused modules (Resolute HB and PB)
• 3--7+ years of experience in healthcare revenue cycle operations and Epic Application
• Strong understanding and proficiency of end-to-end revenue cycle workflows: Patient Access, Coding, Billing, A/R Follow-Up, Cash Posting
• Travel: Should be available to travel up to 20%

Key Competencies

• Operational Acumen -- Deep understanding of how revenue cycle teams function day-to-day
• Analytical Thinking -- Ability to diagnose issues using data and system behavior
• Problem Solving -- Translates complex challenges into scalable system solutions
• Collaboration & Influence -- Works across operations, product, and client teams without formal authority
• Continuous Improvement Mindset -- Proactively identifies opportunities to optimize performance

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About The Benefits

We are proud to put our signature on each one of our employees. When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture where everyone thrives, and so much more.

• Health Insurance for Our Associates
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match