Epic Apps Analyst

Job Summary

Position Summary

We are seeking a talented Epic Applications Analyst to join an innovative healthcare organization. In this role, you will bridge the gap between healthcare technology and clinical/operational teams. You will be responsible for configuring application features, evaluating software solutions, troubleshooting complex system issues, and partnering directly with end-users and software vendors to ensure seamless technology adoption.

Key Responsibilities

Application Support & Issue Investigation

Investigate and resolve application configuration, server service, and interface job issues.

Participate in ticket triage, root-cause analysis, and critical incident responses.

Troubleshoot system components and collaborate with cross-functional technical teams to implement permanent fixes.

Stakeholder Engagement & Configuration

Partner with operational teams, clinical staff, and software vendors to design, test, and configure new system features and security settings.

Lead workstreams on cross-functional projects, ensuring tasks stay on scope and within project management timelines.

Evaluate vendor software demos against business requirements and recommend functional solutions.

Documentation, Training & Continuous Improvement

Build comprehensive support documentation, including test scripts, workflow diagrams, and knowledge base articles.

Collaborate with training teams to build end-user training materials and Job Aids.

Facilitate application upgrade processes and recommend new functionality to operational end-users.

Mentor junior team members and provide guidance on technical and functional workflows.

Required

Position Qualifications

Education: Bachelor's degree in Computer Science, Information Systems, or equivalent hands-on experience.

Experience: 3+ years supporting enterprise software platforms (EHRs, ERPs, or ITSM tools like Epic or Workday).

Certifications: Current certification in an enterprise application (e.g., Epic, Workday) or the ability to obtain certification upon hire.

Skills: Independent problem-solver with strong stakeholder management skills; ability to lead workstreams and communicate effectively across all levels of an organization.

Flexibility: Ability to participate in an on-call rotation and work off-hours as needed.

Preferred

Prior experience in a healthcare or clinical setting.

location: Worcester, Massachusetts

job type: Contract

work hours: 8am to 5pm

education: Bachelors

Responsibilities

I. Major Responsibilities:

Project And Meeting Leadership

• Proactively identifies barriers to completing work and escalates issues with proposed solutions.
• Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication.
• Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines.
• Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.

Stakeholder Engagement

• Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions.
• Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features.

Product Evaluation And Application Support

• Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.
• Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.
• Tests new features and functionalities and develop Job Aids for customer support and training.

Issue Investigation And Troubleshooting

• Investigates application and system configuration issues to develop and implement effective system fixes.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary.
• Effectively participates in critical incident response and escalates appropriately as needed.

Collaboration And Configuration

• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Builds relationships with third-party vendors to maintain vendor software.

Documentation And Training

• Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partners with the training team to create end-user training materials.

Mentorship

Mentors less experienced team members, providing guidance and support for their development.

Continuous Learning

• Actively learns and applies new skills to improve support for customers and coworkers.
• Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• Actively participates in professional development programs defined by department.

Adaptability

Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on-call rotation.

Qualifications

Preferred:

Prior experience in a healthcare or clinical setting.

Skills

application configuration,enterprise software,enterprise application,Information Systems,Computer Science,security settings,software solutions,test scripts,Workday,Flexibility,communicate effectively,ability to lead,Troubleshoot,problem-solver,end-user training,Continuous Improvement,business requirements,clinical,clinical setting,ERPs,workflow diagrams,healthcare,ITSM,innovative,knowledge base,Mentor,project management,Investigation,Investigate,root-cause analysis,Stakeholder Engagement,Application Support,technology adoption,triage,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.