Epic Application Analyst

Job Summary

The Application Analyst has primary responsibility for system design, build, testing, validation, and ongoing support of assigned applications.

Job Responsibilities

• Responsible for obtaining and maintaining in-depth knowledge of functional workflows and the software functionality necessary to support them.
• Participate in future state workflow review and development and complete the system build necessary to support these new workflows.
• Work collaboratively in workgroups and across interdisciplinary teams.
• Identify system optimization and enhancements and collaborate with vendors and other technology, project team, and end-user resources in order to design and implement effective solutions.
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex matters.
• Continually identify opportunities for functional improvement in applications.
• Provide tier-2 support of application incidents reported through the help desk.
• Maintain up to date documentation.
• Implement changes using documented processes that are compliant with departmental policies and procedures.
• Promote the Mission, Vision, and Values of the Health System and practice a high level of customer service in all aspects of job duties.
• Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.
• Working Relationships: Coordinates activities of others (does not supervise).
• Leads others in same work performed (does not supervise).
• Works directly with patients and/or customers.
• Works with internal customers via telephone or face to face interaction.
• Works with external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at Director level or above.
• Special Job Dimensions: Ability to travel as required for Epic training. Ability to travel to remote work sites as needed.

Required Skills & Experience

• One (1) year of related experience.
• Ability to complete Epic certification and maintain certification in assigned application module(s).
• Basic computer skills.
• Ability to work independently and within a team across multiple disciplines.
• Ability to establish and meet work schedules within limited time frames and under tight deadlines.
• Analytical ability to solve both business and technical problems.
• Excellent interpersonal and communication skills.

Required Education

High school diploma or GED.

Required Certification & Licensure

Obtain and maintain Epic certification in assigned application module(s).