Embedded Tech/Systems Analyst

• Embedded Tech / Systems Analyst
• Location: Stratford, CT – 5 days/week onsite
• Industry: Healthcare
• Duration: 6-month contract with potential extension to 12 months and possible permanent conversion
• Conversion Salary: $60K–$65K
• Start: ASAP

ABOUT THE ROLE

Our MSP client is looking for an onsite Embedded Tech / Systems Analyst to support a healthcare client in Stratford, CT. You will be the only IT technician onsite, supporting approximately 125 users while also working with a Level 1 team that handles initial tickets and escalates issues to you.

This is a very hands-on, user-facing position. You'll handle both tickets and walk-up requests and support employees at all levels of the organization, including executives/C-suite.

MUST HAVE

• 1+ year of desktop/deskside support experience, including in-person and ticket-based support
• Healthcare industry experience
• Experience supporting users in an enterprise/domain environment
• Comfortable being the only IT technician onsite
• Strong face-to-face communication and customer service skills, including executive/C-suite support
• Strong ticketing experience
• Hands-on Active Directory experience, including creating/disabling accounts, onboarding/offboarding, password resets, security groups and group policies
• Hands-on Azure experience, including accounts, security groups and permissions
• Hands-on Microsoft 365 experience, including M365 Admin Center/Admin Portal, adding/removing users, distribution lists, shared mailboxes, Exchange, Teams and SharePoint
• Basic networking/troubleshooting skills
• Experience supporting/deploying phone systems
• Reliable vehicle and valid driver's license
• Comfortable traveling within approximately 30 miles to other sites (Mileage reimbursement)
• At least one position where you remained with the company for 1+ year

PLUS

• MSP experience
• Microsoft certifications; MCSE is a strong plus