Desktop Support Analyst

Position Summary

We are seeking an experienced Desktop Support Analyst to provide exceptional onsite end-user support in a fast-paced business environment. This role is responsible for delivering white-glove technical support for executives and employees, maintaining endpoint devices, troubleshooting hardware and software issues, supporting conference room technology, and driving continuous improvement within the IT support organization.

The ideal candidate will have strong experience supporting both macOS and Windows environments , excellent customer service skills, and the ability to communicate effectively with users at all levels of the organization, including executive leadership.

Key Responsibilities

• Provide onsite desktop and end-user support for hardware, software, and mobile devices.
• Deliver white-glove support to executive stakeholders, ensuring a high level of professionalism and responsiveness.
• Support and troubleshoot:
• macOS and Apple devices (MacBook, iMac)
• Windows 11 devices
• Microsoft 365 applications
• Microsoft Teams
• Mobile devices (iOS and Android)
• Diagnose and resolve hardware, software, networking, and peripheral-related issues.
• Manage support requests, incidents, and service tickets through ServiceNow or similar ITSM platforms.
• Support conference room technology, including Logitech Microsoft Teams Rooms (MTR) systems and executive meeting setups.
• Perform workstation deployments, upgrades, repairs, and maintenance.
• Identify recurring technical issues and proactively recommend solutions to improve support processes and user experience.
• Collaborate with IT teams and business stakeholders to ensure timely issue resolution.
• Maintain technical documentation, knowledge articles, and support procedures.
• Stay current with emerging technologies and industry best practices.

Required Qualifications

• 3+ years of experience in desktop support, deskside support, help desk, or technical support roles.
• Experience supporting:
• macOS
• MacBook and iMac hardware
• Windows 11
• Microsoft 365 / Office 365
• Microsoft Teams
• Experience providing onsite technical support in a corporate environment.
• Experience supporting executive users and delivering white-glove customer service.
• Experience supporting conference room and collaboration technologies.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Qualifications

Experience with:

• Kandji
• ServiceNow
• Mobile device management solutions
• Knowledge of:
• iOS and Android device support
• PC hardware repair and maintenance
• Endpoint management and deployment processes
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Demonstrated commitment to customer satisfaction and continuous improvement.

Key Skills

• Desktop Support
• Deskside Support
• macOS Support
• Windows 11 Support
• Apple Hardware Support
• Microsoft 365
• Microsoft Teams
• ServiceNow
• Kandji
• Executive Support
• White-Glove Support
• IT Service Management (ITSM)
• Conference Room Technology Support
• Troubleshooting & Problem Resolution
• Customer Service

What Success Looks Like

• Delivering outstanding support experiences for end users and executives.
• Maintaining high levels of system uptime and user productivity.
• Proactively identifying trends and implementing solutions that reduce recurring issues.
• Building strong relationships with business stakeholders and IT team members.
• Contributing to a culture of continuous improvement and operational excellence.

Job Title: Desktop Support Analyst

Category: Technical Support Engineer / Analyst

Work Arrangement: Full-Time, Onsite

Experience Level: Mid-Level (3+ Years)

Job Type & Location

This is a Contract position based out of Shelton, CT.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Shelton,CT. Application Deadline This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.