Desktop Support Analyst

Temporary Desktop Support Technician (Contract-to-Hire)

• Location: Washington, DC (Onsite)
• Employment Type: Contract-to-Hire

Overview

A leading professional services organization is seeking a Desktop Support Technician to join its Washington, DC team in a contract-to-hire capacity. This role is responsible for providing high-level technical support to end users, troubleshooting hardware and software issues, managing help desk tickets, and supporting a wide range of desktop technologies. The ideal candidate will have strong customer service skills, excellent troubleshooting abilities, and experience supporting users in a fast-paced corporate environment.

Key Responsibilities

• Provide hands-on support for desktops, laptops, monitors, docking stations, keyboards, mice, printers, and other peripheral devices
• Monitor, prioritize, and resolve help desk tickets and escalated support requests
• Support conference room A/V systems and video conferencing technologies
• Perform laptop imaging, software deployment, system configuration, and data migration activities
• Facilitate employee onboarding by preparing equipment, deploying hardware, and providing end-user training
• Support password resets, account lockouts, and user account administration
• Troubleshoot printer issues and coordinate vendor repair services
• Maintain accurate hardware and software inventories and conduct regular audits
• Support company-issued mobile devices and endpoint technologies
• Collaborate with HR and IT teams on employee onboarding, offboarding, office moves, and technology changes
• Assist with desktop security initiatives and technology testing efforts
• Provide support for infrastructure and networking-related projects as needed
• Participate in an after-hours on-call rotation and occasional weekend support coverage
• Document processes, procedures, and technical solutions

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or equivalent experience
• A+, MCP, or similar technical certifications preferred
• 5+ years of desktop support or end-user support experience
• Experience supporting:
• Windows 11 Enterprise
• Microsoft 365
• Active Directory
• Apple iOS devices
• Microsoft Intune
• Microsoft Autopilot
• VPN connectivity
• Remote Desktop (RDP)
• Virtual Desktop Infrastructure (VDI)
• Laptop and desktop hardware
• Printer troubleshooting and support
• Experience with hardware configurations, including docking station technologies
• Knowledge of LAN/WLAN networking concepts
• Familiarity with endpoint security and antivirus tools
• Experience with help desk ticketing systems
• Strong analytical, troubleshooting, organizational, and customer service skills
• Excellent verbal and written communication skills

Additional Requirements

• Ability to lift and move equipment up to 50 pounds
• Must be comfortable working occasional evenings and weekends as required
• Ability to provide remote support and participate in an on-call rotation
• Occasional travel may be required
• Must handle sensitive and confidential information appropriately

Compensation

• Contract-to-hire opportunity
• Target salary conversion range: $70,000 - $80,000 annually, depending on experience and qualifications
• Opportunity for long-term employment and benefits upon conversion

Additional Information

• Candidates must be authorized to work in the United States without sponsorship.
• This role offers the opportunity to work in a collaborative, technology-focused environment while supporting a diverse user base.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.