Customer Onboarding Analyst (Basic Networking knowledge) - 100% Remote - W2 independent candidate only - 22 Positions

• Hello ,
• My name is Rajat, and I am a Technical Recruiter at K-Tek Resourcing. We are searching for professionals for the below business requirements for one of our clients.
• Please send me your updated resume at - [email protected] .

Should Have:

• • 1-2 Years of professional experience in customer service
• • Experience in customer onboarding, account management, platform operations, service
• desk functions, or customer support environments.
• • Good understanding of user lifecycle management, including onboarding, access
• modification, and offboarding processes.
• • Strong verbal and written communication skills, with the ability to effectively present
• information to customers and stakeholders.
• • Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and
• reporting/dashboard tools.
• • Strong analytical and problem-solving capabilities
• • Customer-facing experience with a customer-centric approach
• • Basic understanding of technology and networking concepts
• • Ability to coordinate across cross-functional teams
• • Strong organizational and follow-up skills
• • Ability to manage multiple priorities in a fast-paced environment
• • Technical aptitude to understand platform workflows and customer requirements (deep
• technical expertise not required)

Job Description

Good to have:

• • Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable
• enterprise technology solutions.
• • Experience in reporting, tracking, and data analysis
• • Hands-on experience with user provisioning, identity and access management (IAM), or
• related account administration tools.
• • Proficiency in CRM tools and customer management platforms

Behavioral competencies:

• • Ownership mindset (takes accountability for tracking and follow-ups)
• • Proactive problem identification and escalation
• • Ability to work collaboratively across cross-functional teams while managing multiple
• priorities in a fast-paced environment.