Correspondence Business Analyst

• Role: Correspondence Business Analyst
• Location: Columbus, Georgia ((3 days onsite per week)

Tops Skills:

• 1. Business Analyst
• 2. CCM Skillset (Opentext Exstream, Quadient Inspire)
• 3. Mainframe knowledge for business validation

Job Description/Responsibilities:

• Gather, analyze, and document business requirements for customer correspondence, statements, notices, and communication templates.
• Act as a liaison between business stakeholders, development teams, QA teams, and production support teams.
• Perform impact analysis and provide solution recommendations for enhancement requests, regulatory changes, and production issues.
• Design and review correspondence solutions using OpenText Exstream and Quadrient Inspire platforms.
• Create detailed functional specifications, business requirement documents (BRDs), user stories, and process flows.
• Support the full Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and post-production support.
• Manage and coordinate change management activities, ensuring proper documentation, approvals, and traceability.
• Analyze source data and business rules to validate correspondence generation requirements.
• Perform data analysis to identify trends, data issues, and business impacts.
• Create and execute test scenarios, test cases, and test plans to validate correspondence output.
• Support mainframe testing activities by generating and validating test files and output documents.
• Track, analyze, prioritize, and resolve defects using defect management tools.
• Conduct root cause analysis (RCA) for production incidents and implement corrective actions.
• Collaborate with development teams to ensure accurate implementation of business requirements.
• Participate in User Acceptance Testing (UAT) and coordinate defect resolution activities.
• Ensure compliance with organizational standards, regulatory requirements, and communication guidelines.
• Monitor production correspondence processing and provide support during critical releases and deployments.
• Maintain project documentation, requirement traceability matrices, and knowledge repositories.