Conversation Intelligence AnalystAbout CallAnalyze.ai
CallAnalyze.ai is building the future of AI-powered conversation intelligence.
Our platform helps call centers, law firms, insurance companies, home service providers, and customer-facing teams automatically analyze customer conversations, improve agent performance, monitor compliance, and uncover insights that drive better business outcomes.
Having analyzed over 100,000 conversations, we're building software that helps organizations understand not just what happened on a call—but why it happened and how to improve future conversations.
We're looking for a Conversation Intelligence Analyst to help shape the next generation of AI-powered call analytics.
Role Description
This is a remote contract position.
As a Conversation Intelligence Analyst, you'll work with AI-generated insights, customer conversations, and operational data to help improve call quality, coaching, compliance, and reporting across multiple industries.
You'll collaborate with our product, engineering, and customer success teams to validate AI outputs, identify conversation trends, improve grading prompts, and help customers turn conversations into actionable business intelligence.
This role is ideal for someone who enjoys solving problems, identifying patterns, and using data to improve customer experiences.
Responsibilities
Analyze customer conversations using AI-powered tools
Review transcripts, call summaries, and conversation analytics
Validate AI-generated insights and quality scores
Identify trends across thousands of customer interactions
Help improve AI prompts and grading criteria
Recommend workflow and reporting improvements
Assist with onboarding new customer campaigns
Test new platform features before release
Document findings and collaborate with engineering on product improvements
Help develop best practices for conversation intelligence across multiple industries
Industries You'll Support
Personal Injury
Insurance
Home Services
Contact Centers
Customer Service
Sales Organizations
Business Process Outsourcing (BPO)
Qualifications
Strong analytical and problem-solving skills
Excellent written communication
High attention to detail
Comfortable working with data and technology
Ability to identify trends and patterns
Strong organizational skills
Comfortable learning AI-powered software
Self-motivated and able to work independently in a remote environment
Preferred Experience
Experience in one or more of the following is a plus:
Call Center Operations
Quality Assurance
Customer Experience (CX)
Business Analysis
Data Analysis
Compliance
Sales Operations
AI Evaluation
Prompt Engineering
Process Improvement
What Success Looks Like
Successful Conversation Intelligence Analysts will:
Improve the accuracy and quality of AI-generated insights
Identify coaching opportunities across customer conversations
Help customers uncover trends that improve performance
Contribute to new AI workflows and reporting capabilities
Work closely with the product team to continuously improve the platform
Why Join CallAnalyze.ai?
Fully remote
Flexible schedule
Work directly with the founders
Help build one of the fastest-growing AI conversation intelligence platforms
Gain hands-on experience with AI, prompt engineering, and customer analytics
Contribute to a product used by call centers, law firms, insurance companies, and customer support teams
Help shape the future of how organizations understand and improve customer conversations
If you're passionate about AI, data, customer experience, and solving real business problems, we'd love to hear from you.

Conversation Intelligence Analyst

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