Compliance AnalystAbout CallAnalyze.ai
CallAnalyze.ai is an AI-powered conversation intelligence platform that helps call centers, law firms, insurance companies, home service providers, and customer-facing teams improve quality assurance, monitor compliance, and uncover actionable insights from every customer interaction.
Our platform automatically transcribes conversations, evaluates calls against customizable compliance and QA criteria, identifies coaching opportunities, and generates detailed reporting. Having analyzed over 100,000 customer conversations, we're building the next generation of AI-powered compliance monitoring.
We're looking for a Compliance Analyst to help ensure our platform delivers accurate, consistent, and reliable compliance insights for our customers.
Role Description
This is a remote contract position.
As a Compliance Analyst, you'll work closely with our product, engineering, and customer success teams to validate AI-generated compliance reviews, improve customer-specific compliance rules, and help organizations monitor conversations more effectively.
This role is ideal for someone who enjoys analyzing conversations, identifying trends, and helping organizations reduce risk through better processes and technology.
Responsibilities
Review AI-generated compliance evaluations for accuracy
Validate customer-specific compliance rules and workflows
Analyze call transcripts for regulatory and quality assurance requirements
Identify recurring compliance risks and trends
Assist with onboarding new customers by configuring compliance criteria
Test and improve AI prompts used for compliance monitoring
Work closely with engineering to report issues and recommend improvements
Help develop best practices for compliance reporting across industries
Document findings and communicate recommendations to internal teams
Industries You'll Support
Personal Injury
Insurance
Home Services
Customer Service
Sales
Contact Centers
Business Process Outsourcing (BPO)
Qualifications
Excellent attention to detail
Strong analytical and critical thinking skills
Comfortable reviewing conversations and documentation
Strong written communication skills
Ability to interpret policies, scripts, and compliance guidelines
Comfortable learning AI-powered software and new technologies
Ability to work independently in a remote environment
Preferred Experience
Experience in one or more of the following is a plus:
Call Center Quality Assurance
Compliance Monitoring
Legal Intake
Insurance Operations
Customer Service
AI Quality Assurance
Process Improvement
Business Analysis
Contact Center Operations
What Success Looks Like
Successful Compliance Analysts will:
Improve the accuracy of AI-generated compliance reviews
Help customers reduce compliance risk
Identify trends and recurring issues across conversations
Improve customer onboarding and reporting
Contribute to the continuous improvement of CallAnalyze.ai's compliance capabilities
Why Join CallAnalyze.ai?
Fully remote
Flexible schedule
Work directly with the founders
Help shape the future of AI-powered compliance monitoring
Gain hands-on experience with AI, prompt engineering, and conversation intelligence
Join a fast-growing startup transforming how organizations monitor customer conversations
If you're passionate about compliance, process improvement, and emerging AI technologies, we'd love to hear from you.

Compliance Analyst

Similar Analytics Jobs

Quality Assurance Analyst

Apprentice Business Analyst

Cyber Security Analyst II (Developer)

Program Support Analyst

Sr. ServiceNow Business Analyst

Senior Business Systems Analyst - Remote