Collections Analyst (Portuguese Speaking)
Location: Toronto, ON (Hybrid – 2 days/week onsite in Toronto)
Duration: Contract
Interview Process: One interview | No assessment | Hiring ASAP

What You'll Be Doing
Manage an assigned portfolio of customer accounts across the LATAM region.
Monitor accounts receivable aging and proactively follow up on outstanding invoices.
Investigate and resolve billing discrepancies and payment disputes.
Negotiate payment arrangements for customers experiencing financial challenges.
Evaluate customer payment risk and determine the appropriate collection strategy.
Partner with Sales, Operations, Finance, and other internal teams to resolve account issues efficiently.
Ensure collections activities comply with company policies and invoice lifecycle guidelines.
Contribute to process improvements that enhance operational efficiency and customer experience.
What We're Looking For
Must-Have Qualifications
Professional-level fluency in Portuguese (spoken and written).
3+ years of collections, accounts receivable, or credit & collections experience.
Strong communication and relationship-building skills.
Experience resolving payment disputes and negotiating payment plans.
Ability to prioritize multiple accounts while meeting deadlines in a fast-paced environment.
Strong analytical and problem-solving skills.
Bachelor's degree or equivalent professional experience.
Nice to Have
Experience using Salesforce or other CRM/collections platforms.
Experience working with enterprise or global customer portfolios.
Knowledge of accounts receivable processes and invoice lifecycle management.
Work Environment
Hybrid role (2 days per week onsite)
Office Location: 10 Bay Street, Toronto
Must be able to support the Brazil (BRT) time zone when required.
Collaborative global team of 11 Collections professionals supporting LATAM.
Why Apply?
Opportunity to work with one of the world's leading cloud technology companies.
Join a collaborative global team with exposure to enterprise-level customers.
Fast interview process with only one interview.
Immediate hiring opportunity.

Collections Analyst

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