Collections Analyst

Our client, a water technology provider, is seeking a Collections Analyst for a 12+ month contract to hire opportunity. This role is based in Charlotte and hybrid, working onsite Tuesdays through Thursday.

CORE RESPONSIBILITIES AND TASKS

• Drive proactive improvements to Collections effectiveness
• Provide impactful proactive action plans via frequent monitoring of past due percentages
• Create and execute strategic actions plans to enhance cash flow timeliness
• Ensures SLA’s are met and partners with extended Shared services team to improve performance
• Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
• Performing root cause analysis, drives process improvement to ensure further process efficiencies
• Drive process and ensure goals are met, by participating and leading governance calls
• Timely collections and resolution of past due accounts receivable for assigned key customer accounts
• Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders
• Work closely with Customers and Cash Applications Department to resolve open credits & refunds
• Lead initiatives to improve DSO, involving various internal stake holder groups
• Champion SAP improvement projects
• Dispute management

POSITION REQUIREMENTS

• 4 year degree - Accounting/Finance preferred
• Specialized skill training/certification a plus

KNOWLEDGE & EXPERIENCE

• 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process
• Excellent written and verbal communication skills
• Must be proficient in Microsoft Excel, Word, and Outlook
• SAP and Get Paid experience
• Required Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov

ADDITIONAL DIMENSIONS:

• Processing collections for Key Account’s only and providing oversite to the third-party team that is processing collections
• Advising and supporting the third-party firm on escalated issues
• Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)
• Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts
• Proactively lead efforts that lend to continuous improvement opportunities
• Identify and execute initiatives to improve DSO

Pay Rate: $25.23 -$27.23/hr depending on experience and skills.