Client Services Analyst

Company Description

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Overview

How You’ll Make an Impact

With your background in delivering excellent customer service, you’ll play a key role in supporting our clients and sales team by managing multiple projects and deliverables with care, accuracy, and a positive attitude. In this entry-level role, you’ll partner closely with Sales, internal delivery teams, and external client stakeholders to help turn campaign goals into audience solutions our clients use to achieve results.

This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and is excited to build a career in client services and marketing operations. You’ll receive training and support as you learn our systems, processes, and best practices—while bringing a strong customer-first mindset and attention to detail to everything you do.

Responsibilities

What You’ll Achieve

• Build foundational skills that support long-term career growth within Client Services and Marketing Operations
• Develop a growth mindset by learning new tools, processes, and ways of working
• Own and execute promotional programs from kickoff through delivery, ensuring timelines and quality standards are met
• Gather and clarify campaign requirements by partnering with Sales and internal teams to understand objectives and delivery needs
• Deliver accurate, on-time audience data and campaign assets using established verification methods (full training provided)
• Manage and maintain campaign documentation, ensuring orders, specifications, and materials are organized and up to date
• Proactively coordinate with internal teams to review forecasts, orders, documentation, and work in progress
• Build knowledge of data-driven marketing, internal systems, and evolving industry trends

Qualifications

Who You Are

You’re someone who takes pride in delivering great service and staying organized—even when juggling multiple priorities. You communicate clearly, follow through on commitments, and enjoy working as part of a team.

What You’ll Bring

• Experience in a customer-facing or service-oriented role (such as restaurants, hospitality, call centers, retail, or customer support)
• Strong attention to detail and a track record of delivering accurate work under deadlines
• Ability to manage multiple tasks or projects at once in a fast-paced environment
• Comfort working with standard computer applications such as Microsoft Office or Google Workspace (Docs, Sheets, Excel)
• Clear communication skills and confidence working with internal teams and external partners
• A customer-first mindset with strong relationship-building skills
• Organized, proactive, and adaptable when priorities shift
• Curiosity and problem-solving instincts, with a willingness to learn new systems and processes

Why This Role Is a Great Fit

This is a strong entry point for someone looking to move from an hourly, service-based role into a professional career path. We value transferable skills—such as communication, organization, reliability, and customer care—and provide the training needed to succeed in a corporate, data-driven environment.

If you enjoy helping customers, staying organized, and learning new things, this role offers hands-on experience, mentorship, and room to grow.

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon Has Five Values That Define Our Culture And Guide Us As We Create Value For Our Clients, Our People And Consumers. We Seek Candidates Who Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

Benefits

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $49,300.00 - USD $91,500.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/7/2026.