Change Integration Business Analyst
$40-45/hr W2
Contract to hire
100% Remote
Must live in NJ, NY or PA for tax purposes

Position Overview
We are seeking an experienced Change Integration Business Analyst with strong operational knowledge of Epic Cadence to bridge the gap between clinical/contact center operations and Epic IT.
This role will partner closely with clinic operations, contact center leadership, scheduling teams, and Epic IT build analysts to understand current-state workflows, identify opportunities for improvement, translate operational needs into actionable technical requirements, and support successful implementation of workflow changes.
The ideal candidate is not required to be an Epic-certified Cadence Builder or Analyst, but must have direct hands-on operational experience with Epic Cadence and be able to effectively communicate with Epic Cadence analysts using the appropriate functional and technical terminology.

Key Responsibilities
Requirements Gathering & Workflow Mapping
Meet with clinic and contact center operations teams to understand business needs, scheduling workflows, pain points, and desired future-state processes.
Facilitate requirements-gathering sessions with operational stakeholders and translate discussions into clear, actionable requirements.
Document current-state and future-state workflows using tools such as Microsoft Visio and other non-Epic process-mapping tools.
Identify workflow dependencies, gaps, risks, and opportunities for process improvement.
Develop detailed workflow documentation that can be used by Epic IT and operational teams.
Epic Cadence & IT Translation
Serve as the operational liaison between clinic/contact center stakeholders and the Epic IT build team.
Translate operational requirements into clear functional and technical requirements that Epic analysts can execute.
Collaborate with Epic Cadence analysts to validate proposed workflows, identify system limitations, and determine appropriate configuration approaches.
Demonstrate working knowledge of Epic Cadence functionality, including:
Decision Trees and the technical components that support them.
Waitlist / Fast Pass functionality.
Best-practice appointment template design and building concepts.
Online Scheduling and its interaction with Decision Trees.
Review proposed Epic workflows and configurations from an operational perspective to ensure they meet business and patient-access needs.
Support testing, validation, issue identification, and resolution throughout the implementation lifecycle.
Change Management & Training
Lead or coordinate change management activities associated with scheduling and workflow enhancements.
Partner with clinic and contact center leadership to assess the operational impact of upcoming changes.
Develop and communicate workflow changes to affected stakeholders.
Ensure contact center schedulers, clinic staff, and other end users understand new or modified processes.
Develop or coordinate training materials, job aids, workflow documentation, and other resources as needed.
Support go-live readiness and provide post-implementation support to help teams successfully adopt new workflows.

Change Integration Business Analyst (Decision Tree) 256853

Similar Analytics Jobs

Financial Analyst, Infrastructure

Program Security OPSEC Analyst

Operations Research Analyst

Data Analyst

Cloud Security Analyst, Entry Level

SOC Analyst, Entry Level