Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
Responsible for functional CAPPS HR/PY Payroll module subject matter expertise, including, but not limited to:
Module Ownership and Expertise
Provide day to day functional support for the PeopleSoft 9.2 Payroll module.
Troubleshoot payroll issues, including calculation errors, retro pay, tax discrepancies, and integration failures.
Support the full payroll cycle: pay calendars, paysheets, payroll calculation, confirmation, and post confirmation auditing.
Maintain payroll configuration, including earnings codes, deduction codes, garnishments, tax setups, pay groups, and tax reporting.
Collaborate with Time & Labor and Human Resources (HR) teams on end to end process accuracy.
Create, modify, and troubleshoot PS/Queries for payroll reporting and data validation.
Work with technical teams to support enhancements, integrations, data loads, and application fixes.
Assist in applying PUM updates, testing patches, and validating tax updates.
Document functional procedures, test scripts, and configuration changes.
Provide user support, training, and guidance to payroll operations teams.
Participate in audit activities and ensure adherence to internal controls.
Provide agencies with assistance with quarterly 941 reconciliations to resolve discrepancies.
Perform CYE configurations specific to CAPPS Central processing
Perform W-2 processing, including the PDF creation
o Collaborate and coordinate with Payroll Policy to file W-2/W-3s with the Social Security Administration on time and accurately
Responsible for payroll configurations and processing, including, but not limited to:
Setting up earning codes, accumulators, pay groups, *** codes, pay calendars, deductions, garnishments, and commitment accounting.
Running payroll cycles (On-Cycle, Off-Cycle, Return Monies, Cancellations/Reversals).
Troubleshooting payroll errors and resolving payroll production issues.
Creating and validating W-2 form during CYE.
Oversight for tax update implementations.
Handling Right-to-Stop incentives.
Oversight for 3rd-Party Sick Pay during CYE.
Creating and supporting the synchronization of CAPPS payroll with SPRS/USAS using an online interface in CAPPS.
Supporting payroll approval workflows between systems.
Responsible for functional configuration skills, including, but not limited to:
Setting up tables (job codes, positions, departments, compensation, etc.)
Understanding HR business units, Set IDs, and Table structures
Configuring workflow (AWE-Approval Workflow Engine)
Creating queries using PS/Query and SAP Business Objects
Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable.
Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
Additionally, responsible for overseeing and coordinating AWE Approval Workflow Engine, including but not limited to:
Workflow Configuration and Setup
User and Role Management
Notifications and Worklist Management
Monitoring and Troubleshooting
Customization and Extensibility
Performance and Maintenance
Testing and Documentation
Responsible for technical skillsets for applicable tools, including, but not limited to:
Understanding Application Designer (records, fields, pages, components)
Integration Broker (Web Services, REST/SOAP Integrations)
SQR and BI Publisher report customization
SQL Proficiency
Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
Responsible for monitoring all payroll batch jobs, including, but not limited to:
Tracking job schedules
Monitoring job execution
Detecting and responding to failures
Validating output
Managing dependencies
Performance tuning
Documentation
Proper communication and escalation
Ensuring compliance when schedules must be altered
Responsible for tools and environment knowledge, including, but not limited to:
PUM (PeopleSoft Update Manager) and Change Assistant
Fluid UI changes and page navigation
Lifecycle management and selective adoption
Elasticsearch/Search Framework
Data migration and compare reports
Responsible for cross-functional collaboration, including, but not limited to:
Strong problem-solving and troubleshooting
Ability to interpret the State of Texas HR policies into system configuration and code modifications
Requirements gathering for applicable break/fix or system enhancements
Documentation and testing (UAT, regression testing)
Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
Providing structured cross-training to support junior analyst capability growth.
Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
Responsible for project-level coordination and participation, including, but not limited to:
Expansions that include additional module implementations or enhancements for agencies
Cyclic processes such as fiscal year-end, calendar year-end, W-2/1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
Performs all duties following CPA s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
Responsible for overseeing and coordinating the Fiscal Year-End, including but not limited to:
Planning, scheduling, and communicating
Reconciliations and Verifications
System Configurations and Maintenance
Budget Loads (BLS) as requested by agencies to assist with the large number of commitment accounting changes required.
Benefit Enrollment Web Services to ensure that we have successfully integrated with ERS to establish the correct benefit plans and premiums for the next fiscal year for state resources on CAPPS Central (over 100 agencies and 80,000 employees).
Provides advanced Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Actively participates in CPA s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
Participates in Disaster Recovery and Upgrade Testing activities.
Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
Performing other related Work as assigned.
Minimum Requirements

Required Experience

15+ years of experience with State of Texas policies and procedures.
15+ years of experience with federal labor laws and their application in enterprise systems.
15+ years of experience performing PeopleSoft system configuration changes.
15+ years of experience with PeopleSoft technical tools, including App Designer, Integration Broker, SQR/SQL, BI Publisher, and SAP Business Objects.
15+ years of experience implementing security best practices, NIST standards, and multi-tenancy concepts for statewide ERP environments.
10+ years of experience working directly for or supporting a large network (30+ agencies) of Texas state government agencies.
10+ years of experience creating and managing strategic roadmaps, combining planning, functional expertise, and cross-functional communication.
10+ years of experience supporting the CAPPS HR/Payroll tower in PeopleSoft HCM 9.2.
10+ years of experience supporting and overseeing batch job processing, including Run My Jobs (RMJ).
10+ years of experience with PeopleSoft PUM, Fluid, and Elastic Search.
10+ years of experience performing functional project management activities supporting the CPA CAPPS program.
10+ years of experience providing Tier 2 Service Desk support for large agency networks with Managed Services vendors providing Tier 3 support.
10+ years of experience managing Priority 1 and Priority 2 incidents in coordination with Major Incident Management (MIM) processes.
10+ years of experience participating in Disaster Recovery (DR) exercises.
10+ years of experience preparing and delivering executive-level presentations.
10+ years of experience gathering and presenting data for audits and open records requests.
10+ years of experience interpreting contractual language, integrating requirements into daily workflows, and ensuring vendor accountability.
10+ years of experience performing SQL activities to keep CAPPS and SPRS systems synchronized.
8+ years of experience providing direct payroll support to multiple agencies, including quarterly 941 reconciliations, payroll discrepancy resolution, and corrective actions across statewide systems.
8+ years of experience planning and coordinating statewide Fiscal Year processes.
8+ years of experience managing the Approval Workflow Engine (AWE).
8+ years of experience preparing WCAG 2.1-compliant materials and documentation.
3+ years of experience applying ITIL principles and practices, including IT Service Management (ITSM) and IT Asset Management (ITAM).