Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods. Compliance with prescribed client project standards includes, but are not limited to adherence to standards, accuracy, customer experience, and contact handling efficiency. The Quality Coach is responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practices and advisor evaluations. Participates in Client and Management meetings and conference calls.
High School Diploma or GED
Preference of dual skill in both mobile tech and tech.
Exceptional performance history in the area of Quality Performance
Coaching experience preferred
Previous quality assessment experience preferred
Knowledge of adult learning techniques, preferred
Understanding of Inbound/Outbound operations desired
Familiarity with fundamental feedback and coaching skills is desired
Prior knowledge of Program Strategy is strongly desired
Written warnings within the last 6 months may be reviewed on a case by case basis.
Drug Screening and Background check required.

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