Business Transformation Analyst- Genesys CX

• We are looking for an experienced Business Transformation Consultant/Analyst with strong expertise in Contact Center technologies and digital transformation initiatives.
• If interested, please share your updated resume

• Position: Business Transformation Analyst
• Location: Philadelphia, PA, and Remote is OK.
• Duration: Till March 26, 2027

Key things we're looking for are:

• Required skills:
• Genesys Cloud CX Architecture and Implementation,
• Systems Integration,
• Genesys Cloud Configuration and Development
• CCaaS Architecture
• Contact Center Platforms
• Solution Architecture
• Customer Experience (CX) Solutions
• Systems Integration

JD:

Serves as a business analyst supporting transformation engagements shaped or orchestrated with support of Enterprise Strategy. Researches industry best practices and key change drivers impacting enterprises within that industry. Assists with the gathering and synthesis of key operational and performance data pertaining the client's enterprise. Performs business, process, technology, product, pricing, policy, and/or governance research and analysis, including value assessment and orchestration. Documents as-is processes and operating models. Helps with recommendation formulation and visualization in support of strategic engagements that guide business transformation

• Thanks,
• Name: Kishore Kumbam
• Sr. US IT Recruiter
• Direct: 6099983431 Ext: 131
• Email: [email protected] | Web: www.stiorg.com
• Linkedin: https://www.linkedin.com/in/kishore-kumar-kumbham-bab112320/
• 100 Overlook Center, Suite 200
• Princeton, NJ 08540.