Business Systems Analyst

When two reports disagree or an approval stalls, the cause usually sits somewhere between applications. We are looking for a Business Systems Analyst to trace how requests and records move through our clients' systems and to write down exactly what has to change. Full-time, remote within the United States.

• What you'll do
• Map a process from the first request to the final record, exception routes included
• Compare what a system actually does with what the team expects, and document the gaps
• Write requirements and field mappings for a new form, approval rule or integration
• Pull record samples with SQL or exports and reconcile them between two systems
• Prepare test cases for normal work and for the exceptions, then record what happened
• You'll need
• - Bachelor's in information systems, business, computer science or something close
• - Some experience in business or systems analysis, IT support or reporting, including internships.
• - Basic SQL: SELECT queries with joins and filters
• - Excel, including pivot tables and XLOOKUP

• bonus
• - Hands-on time with ServiceNow, Salesforce, Jira or an ERP system
• - Process diagrams in Visio, Lucidchart or BPMN

• Terms
• Full-time and remote, anywhere in the U.S.
• Paid time off and sick leave, on top of every U.S. federal holiday
• Health insurance with dental and vision, effective in your first month
• A 401(k) that ResolveOps matches
• Money each year for courses and certification exams
• Your laptop and home office setup, paid for by us

• ResolveOps in brief
• Chicago based. Workflows, integrations, reports, and written handovers so client teams can run what we build.
• ResolveOps is an EEO employer: all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.