Business Systems Analyst

Business Systems Analyst

• Lane Four is growing! We hope you will consider joining our amazing team of heroes!
• We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards.
• A Lane Four Team Member embodies…

• WHO we are through the cornerstones of our Company Culture
• Be Real
• Be Human
• Be Curious
• Own It and Do Good Work

• WHAT we believe - The following principles guide our decision making and every move we make
• Empowerment
• Mentorship
• Accountability
• Authenticity

• How We Have Helped
• Lane Four offers a comprehensive suite of Management Consulting and Revenue Operations services, providing a tailored approach to help fast-growing businesses achieve their unique goals. We deliver both strategic insights and actionable plans to drive success across critical revenue operations at scale, leveraging our expertise in Salesforce and HubSpot. As we grow our client base, we’re also expanding our consulting, development, and go-to-market teams to better serve their needs.

We are known for delivery solutions that allow for high-growth SaaS companies to optimize critical sales operations processes at scale through our Salesforce and HubSpot consulting services.

We earned the 23rd spot out of the Top 100 GPTW Best Workplace in Canada (with 100 or less employees) and are also certified by Great Place to Work® Canada and were recognized as one of the Best Workplaces in Technology for 2026/2027!

Lane Four was also proud to announce our #113 ranking on the 2025 Report on Business list of Canada’s Top Growing Companies, along with a No. 139 ranking within the Consulting category.

The Opportunity

The Business Systems Analyst (BSA) is responsible for bridging the gap between client business needs and technical solution delivery within the Salesforce ecosystem. Operating within a consulting environment, the BSA leads discovery, defines requirements, and supports the design of scalable, outcome-driven solutions. This role emphasizes a consultative approach, ensuring that client requests are fully understood, challenged where appropriate, and aligned to long-term business value.

What you'll be responsible for:

• 1. Discovery & Business Analysis
• Facilitate client workshops and stakeholder interviews to gather and clarify business requirements
• Analyze current-state processes and identify gaps, inefficiencies, and opportunities for improvement
• Elicit underlying business objectives and translate requests into clearly defined problem statements
• Apply a consultative mindset to move beyond stated requirements and uncover root causes

• 2. Requirements Management
• Document detailed functional and non-functional requirements (user stories, process flows, use cases, acceptance criteria)
• Maintain and prioritize the product backlog in alignment with project goals and scope
• Ensure traceability between business needs, requirements, and delivered solutions
• Continuously refine requirements based on stakeholder feedback and evolving project needs

• 3. Solution Design Support
• Collaborate with Solution Architects and technical teams to design Salesforce-based solutions
• Evaluate multiple solution approaches, considering scalability, maintainability, and platform best practices
• Contribute to system design artifacts, including process diagrams, data models, and solution documentation
• Ensure alignment between business requirements and technical implementation

• 4. Delivery & Validation
• Support Agile delivery processes, including sprint planning, backlog grooming, and daily collaboration with delivery teams
• Validate completed work against acceptance criteria and business expectations
• Coordinate and support User Acceptance Testing (UAT), including test planning and defect management
• Ensure delivered solutions meet defined business outcomes and quality standards

• 5. Stakeholder Management
• Act as a primary point of contact for business stakeholders throughout the project lifecycle
• Communicate complex technical concepts in a clear, business-friendly manner
• Build trust with clients by providing informed recommendations and guidance
• Manage stakeholder expectations, scope, and priorities in alignment with project constraints

• 6. Continuous Improvement & Advisory
• Identify opportunities to improve client processes, systems, and overall solution effectiveness
• Proactively recommend enhancements and alternative approaches to maximize business value
• Contribute to internal best practices, methodologies, and knowledge sharing
• Stay informed on Salesforce platform capabilities and industry trends

What you’ll bring:

• Consultative Thinking
• Ability to challenge assumptions and reframe problems constructively
• Focus on outcomes rather than task execution
• Strong curiosity and ability to uncover the “why” behind requests

• Analytical Skills
• Strong problem-solving and critical thinking capabilities
• Ability to assess trade-offs and recommend optimal solutions
• Skilled in process analysis and systems thinking

• Communication
• Effective verbal and written communication skills
• Ability to facilitate discussions across both business and technical audiences
• Strong documentation and presentation capabilities

• Collaboration
• Works effectively in cross-functional delivery teams
• Builds strong relationships with clients and internal stakeholders
• Adapts to dynamic project environments and shifting priorities

• Success Measures
• Quality and clarity of documented requirements
• Alignment of delivered solutions to business outcomes
• Stakeholder satisfaction and trust
• Reduction in rework and requirement-related defects
• Ability to influence clients toward scalable, best-practice solutions

What you'll bring:

• Consultative Thinking
• Ability to challenge assumptions and reframe problems constructively
• Focus on outcomes rather than task execution
• Strong curiosity and ability to uncover the “why” behind requests

• Analytical Skills
• Strong problem-solving and critical thinking capabilities
• Ability to assess trade-offs and recommend optimal solutions
• Skilled in process analysis and systems thinking

• Communication
• Effective verbal and written communication skills
• Ability to facilitate discussions across both business and technical audiences
• Strong documentation and presentation capabilities

• Collaboration
• Works effectively in cross-functional delivery teams
• Builds strong relationships with clients and internal stakeholders
• Adapts to dynamic project environments and shifting priorities

• Success Measures
• Quality and clarity of documented requirements
• Alignment of delivered solutions to business outcomes
• Stakeholder satisfaction and trust
• Reduction in rework and requirement-related defects
• Ability to influence clients toward scalable, best-practice solutions

• Nice to Have
• MBA
• Salesforce certifications (e.g., Administrator, Business Analyst, Platform App Builder)
• Experience with Sales Cloud, Service Cloud, or Experience Cloud
• Background in consulting or client-facing roles

What we offer:

• Small team of people who get along and help each other succeed
• Flexible Work Arrangements (Hybrid)
• Our beautiful office is located in downtown Toronto featuring an open work space, catered lunches twice per week, freshly made snacks, as well as an external snack service
• Relationship-driven company with a strong and diverse customer base
• Benefits: Group Benefits and Health Spending & Wellness Account
• RRSP Matching Program
• Ongoing support of learning initiatives, professional development activities, and career path guidance
• Competitive total rewards

Salary: $115,000 - $140,000