Business Systems Analyst II (60062)

The Business Systems Analyst II (BSA) is responsible for bridging the gap between business needs and IT solutions, ensuring that IT projects align with business objectives and deliver value. This role involves analyzing business processes, identifying requirements, and developing specifications for IT systems that enhance business operations and performance. The BSA works closely with stakeholders across various departments to ensure that IT systems are aligned with business goals and objectives.

What You Will Do

• Conduct thorough analysis of business processes and workflows to identify opportunities for improvement and automation. Elicit, document, and validate business and system requirements through techniques such as interviews, workshops, surveys, and analysis of existing systems. Translate business requirements into detailed functional and technical specifications for IT solutions. Use tools such as process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent processes.
• Collaborate with IT developers, architects, and other stakeholders to design IT solutions that meet business requirements. Develop use cases, user stories, and process diagrams to guide the development and implementation of IT systems. Ensure that proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards. Participate in design reviews and provide input on potential improvements and optimizations.
• Develop and execute comprehensive test plans to ensure that IT solutions meet specified requirements and quality standards. Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions. Identify, document, and track defects and issues, working with development teams to ensure timely resolution. Ensure that test cases cover all functional and non-functional requirements.
• Assist in the implementation and deployment of IT solutions, including system configuration, data migration, and user training. Provide post-implementation support to ensure smooth transition and adoption of new systems and processes. Develop and maintain user documentation, training materials, and system procedures to support end-users. Offer ongoing support and troubleshooting for implemented systems and processes.
• Build and maintain strong relationships with business stakeholders to understand their needs and ensure their requirements are met. Facilitate communication between business users and IT teams, acting as a liaison to ensure mutual understanding and alignment. Conduct regular meetings and presentations to update stakeholders on project progress, issues, and solutions. Gather feedback from stakeholders and incorporate it into project plans and future enhancements.
• Perform gap analysis to identify discrepancies between current processes and desired outcomes. Conduct feasibility studies and cost-benefit analyses to evaluate potential solutions and their impacts on business operations. Analyze and interpret data to support decision-making and identify trends, patterns, and areas for improvement. Create business cases and justification documents for proposed projects and initiatives.
• Monitor and evaluate the performance of IT systems and processes, identifying areas for continuous improvement. Stay current with industry trends, best practices, and emerging technologies to recommend innovative solutions. Participate in process improvement initiatives to enhance business operations and IT service delivery. Identify and implement best practices for business analysis and systems improvement to drive operational efficiency.
• Prepare comprehensive reports, dashboards, and presentations for business and IT management, detailing project status, progress, and key metrics. Maintain accurate documentation of requirements, design specifications, test plans, and training materials. Develop and maintain a repository of business processes, requirements, and IT documentation to support ongoing projects and future initiatives.

Qualifications

What You Will Need

• Bachelor's Degree Computer Science, Information Technology, Business Administration, or a related field required or
• 6-8 years of additional relevant experience required
• Master's Degree Computer Science, Information Technology, Business Administration, or a related field preferred
• 2+ years Experience as a Business Systems Analyst or in a similar role, with a proven track record of delivering IT solutions that meet business needs required
• 1+ years Experience in analyzing and documenting business processes, requirements, and system specifications required
• 1+ years Experience with software development lifecycles, project management methodologies, and testing/QA processes required
• 1+ years Experience in conducting feasibility studies, cost-benefit analyses, and creating business cases. required
• CBAP (Certified Business Analysis Professional) or CCBA (Certification of Competency in Business Analysis) Preferred
• Additional certifications in relevant areas (e.g., PMP, Agile) Preferred
• Certifications in data analysis, process improvement (e.g., Lean Six Sigma), or related fields Preferred

Why AAA Northeast

Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.

Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.

Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

• Award-Winning: We’ve been named as a Top Employer for the last 7 years
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.

We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.