Business Systems Analyst

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

AI Business Systems Analyst | Carrier Enterprise |

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Warehouse Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website

www.carrierenterprise.com

AI Business Systems Analyst

The AI Business Systems Analyst is responsible for the complete lifecycle management of AI initiatives while serving as the critical integration architect connecting AI capabilities to core enterprise technology platforms. This role bridges AI strategy with operational execution, ensuring that AI solutions deliver measurable business value and are seamlessly embedded within existing systems.

(Must be eligible to work in the US without sponsorship)

Key Responsibilities

• Assess submitted AI initiatives for measurable business value, strategic alignment, and feasibility; identify integration requirements with core platforms (Salesforce, FIT, RPA) during intake
• Convert customer, associate, and SME input into structured AI workflow documentation and comprehensive requirements specifications; design data flow architecture aligned with existing processes
• Manage AI initiatives from intake through implementation and post-deployment; coordinate cross-functional stakeholders across IT, development, and CX to ensure operational embedding and adoption
• Serve as primary integration architect designing data flow maps across Salesforce, FIT, and RPA; resolve friction points between AI capabilities and platform functionality
• Perform comprehensive pre- and post-deployment testing to validate operational viability, data integrity, user readiness, and performance optimization
• Track deployed AI capabilities post-launch for performance degradation; identify enhancements and coordinate improvements to maintain operational alignment
• Establish scalable AI workflow documentation, integration standards, technical specifications, and operational frameworks to support knowledge continuity
• Translate complex technical concepts into actionable business language; facilitate stakeholder engagement and manage multiple parallel projects with appropriate escalation

Qualifications

• Must be eligible to work in the US without sponsorship
• Bachelor’s degree in business administration, Data Analytics, Information Systems, Computer Science, or related field; minimum 1-3 years in business analysis, systems integration, process improvement, or enterprise workflow systems
• Hands-on proficiency with Salesforce CRM configuration and integration; working knowledge of RPA platforms (UiPath, Automation Anywhere, or equivalent); AI, automation, or digital transformation experience strongly preferred
• Advanced proficiency in process documentation, data flow mapping, requirements gathering, and business process modeling; strong ability to evaluate business cases, assess ROI, and translate requirements into technical specifications
• Expertise with performance reporting tools (Power BI, Tableau, Excel), KPI development, and dashboard design; excellent facilitation and stakeholder management skills with ability to influence across functions without direct authority
• Demonstrated ability to manage multiple platforms, exercise independent judgment on technical and business decisions, balance competing priorities, and thrive in fast-evolving AI environments with appropriate escalation

Preferred Qualifications

• Lean Six Sigma Green Belt or Project Management Professional (PMP) certification
• Salesforce Administrator or Platform App Builder certification
• RPA certification (UiPath, Automation Anywhere, or equivalent)
• AI or data analytics certification (Google Data Analytics, Microsoft AI-900, or equivalent)
• Prior experience in customer experience (CX), contact center, or customer support technology environments

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off
• Invitation to Apply

Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.