Business Systems Analyst

About The Company

Planet Technologies is a renowned leader in providing Microsoft consulting services to both public sector and commercial organizations. With extensive experience in deploying innovative solutions such as business intelligence, cloud services, unified communications, and systems management, Planet Technologies specializes in building, deploying, and managing custom solutions that transform the operational capabilities of federal government agencies and enterprise clients. The company prides itself on delivering high-quality, tailored technology solutions that enable organizations to achieve their strategic objectives efficiently and effectively. Committed to excellence and innovation, Planet Technologies fosters a collaborative environment that encourages continuous learning and professional growth, ensuring that its team remains at the forefront of technology advancements.

About The Role

Planet Technologies is actively seeking a highly motivated Business Systems Analyst to join their dynamic team. In this pivotal role, you will be supporting impactful projects that serve the public interest and contribute to national initiatives. Your primary responsibility will involve managing the information system lifecycle, including the retirement of legacy systems in compliance with legal, records, and data management requirements. You will serve as a key liaison between technical teams and end-users, ensuring that system enhancements and operational needs are effectively addressed. This role demands a blend of technical expertise, analytical thinking, and excellent communication skills to gather, document, and assess user requirements, formulate strategic recommendations, and implement solutions that include enterprise-level communication artifacts. The position is based in Washington DC, requiring onsite presence five days a week, offering an exciting opportunity to work on government-critical projects within a collaborative and innovative environment.

Qualifications

Candidates should possess a minimum of 4-5 years of experience as a Business Analyst or Systems Analyst within data-centric environments. A strong foundation in documentation, analytical thinking, and stakeholder engagement is essential to succeed in this role. The ideal candidate will have a balanced mix of technical acumen, analytical ability, and business communication skills. Experience with ServiceNow or similar IT Asset Management (ITAM)/IT Service Management (ITSM) platforms is advantageous, as is familiarity with governance frameworks. An active Top Secret clearance is mandatory, reflecting the sensitive nature of the projects involved. Additionally, candidates should demonstrate the willingness and ability to work onsite in Washington DC, five days a week, to effectively support project needs and collaborate with team members and stakeholders.

Responsibilities

• Elicit detailed requirements from stakeholders and support the design, implementation, and daily operations of a modern enterprise technology asset inventory, integrating Asset Management and Service Management practices.
• Maintain both new and legacy technology inventory platforms by tracking assets, supporting lifecycle processes, curating data, and implementing quality assurance, data quality controls, and data integrity routines.
• Conduct basic analysis of technology inventory data, develop and report key performance indicators (KPIs), and provide actionable insights or recommendations to enhance data accuracy, usability, and decision-making readiness.
• Serve as a liaison with stakeholders, assisting users with technical and program inquiries, and gathering evolving needs for system enhancements and improvements.
• Develop, update, and maintain relevant documentation including Standard Operating Procedures (SOPs), workflows, standards, guides, and training materials to ensure consistency and knowledge sharing across teams.
• Collaborate closely with cross-functional teams to support Business Intelligence (BI) enablement, data standardization efforts, and BI reporting related to technology inventory management.

Benefits

Planet Technologies offers a comprehensive benefits package designed to support the health, well-being, and professional development of its employees. Benefits include competitive salary packages ranging from $85,000 to $135,000, depending on experience and qualifications. The company provides health insurance, retirement plans, paid time off, and opportunities for continuous learning and career advancement. Employees are encouraged to participate in training programs, certifications, and professional development initiatives to enhance their skills and stay current with industry trends. The organization fosters a collaborative and inclusive work environment that values diversity and innovation, ensuring that team members feel supported and empowered to excel in their roles.

Equal Opportunity

Planet Technologies is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. The company does not discriminate based on race, age, gender, religious or political beliefs, national origin, disability, sexual orientation, protected veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. Certain positions may require federal agency clearance and a background investigation, including US Citizenship. Planet Technologies values diversity and is dedicated to providing equal employment opportunities to all individuals.