Role: Business Analyst (CCW/ CCW-R)
Location: Remote
Required:
8+ years’ experience in IT and Hands-on experience with applications such as workspace, CCW & CCW_R, and understanding of downstream and upstream impacts.
Cisco Quoting and Deal experienced and collaborated closely with stakeholders to define product vision and strategy, aligning business objectives with partner needs and improving stakeholder
Analyze the service install base coverage of customers and provide resolutions for disputes.
Accurate True forward order creation and should assist with holds management and fulfillment/closure.
Log incidents with IT for Services EA technical issues and track them for long-term fixes.
Work-level instructions with detailed instructions and process flows should be created whenever there is a change in process or policies.
Conduct business analysis of current system capabilities and challenges, document manual steps, work with RPMs and IT to enable the enhancements/automations.
Ability to collaborate with cross-functional teams such as Partners, IT & RPMs, etc., explain the problem statement, and work towards resolutions.

Business System Analyst

Similar Analytics Jobs