Business System Analyst

• Business Systems & NetSuite Analyst
• Reports To: VP of Operations
• Position Summary
• The Business Systems & NetSuite Analyst is responsible for the day-to-day support, administration, monitoring, and continuous improvement of the company's business systems. This is a hands-on business systems/IT role focused primarily on ERP administration, application support, integrations, and technical troubleshooting, with business process analysis as a secondary responsibility.

The position serves as a primary point of contact for NetSuite ERP, EDI transactions, integrations, and third-party business applications, ensuring critical business processes operate efficiently and accurately.

• The ideal candidate has experience supporting business applications beyond an end-user level and enjoys troubleshooting system issues, learning how systems work together, and identifying ways technology can improve business processes. This can be a growth role for someone with a solid technical foundation who is interested in developing deeper NetSuite, EDI, and integration experience.
• Essential Responsibilities
• Business Systems Support
• Provide daily support for NetSuite ERP and third-party business applications.
• Monitor business systems, integrations, dashboards, and automated processes for errors or failures.
• Proactively identify issues affecting business operations.
• Investigate, troubleshoot, and resolve application and system issues.
• Serve as a primary point of contact for internal users experiencing system issues.
• Research technical issues and coordinate with software vendors or development partners when escalation is required.
• Assist with testing, troubleshooting, and implementation of system enhancements.
• NetSuite Administration
• Maintain NetSuite users, roles, permissions, and security.
• Create and maintain Saved Searches, Reports, Dashboards, and KPIs.
• Create and maintain basic SuiteFlow workflows.
• Assist with system configuration, custom fields, forms, and other administrative changes.
• Perform CSV imports, data cleanup, and data integrity initiatives.
• Support testing and deployment of NetSuite enhancements and new functionality.
• Review NetSuite release notes and evaluate the potential impact of system updates.
• Develop and execute test plans for critical business processes before releases are deployed to production.
• Document testing results and coordinate issue resolution with internal stakeholders and third-party vendors.
• Maintain documentation of system configurations and changes.
• EDI & Integration Support
• Monitor inbound and outbound EDI transactions.
• Research and resolve EDI document errors, including 850, 855, 856, 810, and related transaction sets.
• Monitor integrations between NetSuite and third-party applications.
• Troubleshoot failed transactions, data mapping issues, and system integration errors.
• Coordinate with customers, vendors, trading partners, developers, and service providers to resolve EDI and integration issues.
• Assist with testing new integrations, trading partners, and system changes.
• Documentation & Process Improvement
• Create and maintain system documentation, standard operating procedures (SOPs), and knowledge base articles.
• Document business processes, workflows, system configurations, and recurring issues.
• Identify opportunities to improve business processes, automate manual tasks, and increase system efficiency.
• Assist with requirements gathering, testing, and validation of new processes and system enhancements.
• Work with users across departments to understand system needs and identify potential solutions.
• Required Qualifications
• 1–3 years of experience supporting ERP systems, business applications, or enterprise systems in a technical or administrative capacity.
• Hands-on experience troubleshooting system or application issues and supporting internal users.
• Experience with ERP administration or configuration such as Saved Searches, reports, dashboards, roles/permissions, workflows, imports, custom fields/forms, or similar functionality.
• Experience troubleshooting data, transactions, integrations, or information moving between business systems.
• Ability to research technical issues independently and work with software vendors or development partners when necessary.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong attention to detail and ability to work through issues methodically.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Preferred Qualifications
• Hands-on NetSuite administration or application support experience.
• NetSuite certifications.
• Experience supporting EDI transactions and trading partners.
• Familiarity with common EDI transaction sets such as 850, 855, 856, and 810.
• Experience supporting integrations between ERP systems and third-party applications.
• Familiarity with APIs, middleware, CSV/file mapping, XML, JSON, SQL, or similar technologies.
• Experience with warehousing, inventory, shipping, purchasing, order management, or manufacturing operations.
• Experience with WMS, shipping software, ecommerce platforms, or other enterprise applications.
• Experience testing ERP releases, software updates, integrations, or system enhancements.
• Education
• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field; or equivalent combination of education and experience.

• Key Competencies
• Strong technical curiosity and willingness to learn new systems.
• Highly organized with exceptional attention to detail.
• Strong analytical and critical-thinking skills.
• Excellent troubleshooting and problem-solving abilities.
• Self-motivated with the ability to manage multiple priorities and meet deadlines.
• Thorough and methodical when researching issues and documenting solutions.
• Strong customer-service mindset with the ability to communicate effectively with both technical and non-technical users.
• Comfortable learning unfamiliar systems and investigating how applications and processes work together.
• Ability to work independently while collaborating effectively across departments.
• Demonstrates initiative by identifying opportunities for process improvement and increased system efficiency.