Business Process Analyst

Position Overview

• We are seeking a Process Mapper / Business Process Analyst to support process documentation and improvement initiatives for our subsidiary, Bankers Insurance Group. This individual will work directly with business leaders and subject matter experts to capture, document, and analyze current business processes while helping identify opportunities for greater efficiency and consistency.
• The ideal candidate has experience with process mapping, workflow documentation, and business analysis, along with strong communication and organizational skills.

Responsibilities

• Conduct interviews and process discovery sessions with business stakeholders.
• Document current-state business processes using flowcharts, process maps, and workflow diagrams.
• Create and maintain process documentation, standard operating procedures (SOPs), and related materials.
• Identify process gaps, bottlenecks, and opportunities for improvement.
• Assist in developing future-state process maps and recommendations.
• Collaborate with cross-functional teams to ensure process documentation is accurate and up to date.
• Support process improvement projects and operational initiatives as assigned.
• Prepare reports, presentations, and documentation for leadership and project teams.
• Maintain process mapping standards and documentation best practices.

Qualifications

• 2-4 years of experience in process mapping, business analysis, operations, or process documentation.
• Experience creating process maps using Visio, Lucidchart, or similar tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to gather information from multiple stakeholders and translate it into clear documentation.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Lean Six Sigma Green Belt certification.

Preferred Qualifications

• Experience in insurance, financial services, or other regulated industries.
• Familiarity with workflow improvement methodologies.
• Experience developing SOPs and operational documentation.
• Exposure to process improvement or continuous improvement initiatives.
• Desired Skills and Experience

• 2-4 years of experience in process mapping, business analysis, operations, or process documentation.
• Experience creating process maps using Visio, Lucidchart, or similar tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to gather information from multiple stakeholders and translate it into clear documentation.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Lean Six Sigma Green Belt certification.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.