Business Operations & Systems Analyst

• Business Analyst
• Location: Cambridge, Ontario
• Company: Summit Water
• Reports to: CEO initially; dotted-line support to Operations, Sales, Finance, and Engineering

• Role Overview
• Summit Water is seeking a practical, detail-oriented Business Operations & Systems Analyst to help improve how we run the business. This is a cross-functional role focused on reporting, data cleanup, process documentation, and better use of our ERP, CRM, and internal systems.
• The ideal candidate is analytical, organized, comfortable working with imperfect data, and willing to work hands-on with sales, operations, finance, engineering, and service teams.

• Key Responsibilities
• Build and maintain weekly reports on sales, quotes, orders, margins, inventory, backlog, and pipeline activity.
• Clean up and standardize business data, including part numbers, item descriptions, pricing files, customer records, vendor records, and inventory data.
• Support better use of ERP, CRM, SharePoint, and other internal systems.
• Document standard operating procedures for key business processes, including quote-to-order, order entry, inventory, production handoff, service, purchasing, and CRM usage.
• Assist with pricing analysis, margin analysis, supplier/customer data, inventory analysis, and product/category reporting.
• Support special projects, including acquisition integration, systems improvements, AI initiatives, and operational improvement projects.
• Work with department leaders to identify process gaps and recommend practical improvements.

• Education & Experience
• Bachelor’s degree or college diploma in Business, Operations Management, Supply Chain, Industrial Engineering, Accounting/Finance, Business Analytics, Information Systems, or a related field.
• 3–7 years of experience in business analysis, operations analysis, sales operations, ERP/CRM support, supply chain, finance, or process improvement.
• Experience in distribution, manufacturing, industrial products, service, or project-based businesses is an asset.
• Equivalent hands-on experience will be considered for candidates with strong practical business systems, reporting, and process improvement skills.

• Skills & Attributes
• Strong Excel skills; experience with reporting tools, ERP systems, CRM systems, or databases is an asset.
• Comfortable working with messy or incomplete data and turning it into useful business information.
• Strong organizational skills and attention to detail.
• Practical problem-solver who can improve processes without overcomplicating them.
• Good communication skills and ability to work across departments.
• Comfortable documenting processes and helping teams follow standard procedures.
• Curious, hands-on, and willing to roll up your sleeves.

• Ideal Candidate
• You are not just a spreadsheet person. You enjoy understanding how a business actually works, cleaning up messy processes, improving systems, and helping people make better decisions. You are practical, organized, and comfortable working in a growing business where not everything is perfectly documented yet.

Compensation

Competitive salary based on experience. Anticipated range: $85,000–$105,000, with flexibility for an exceptional candidate.