Business Analyst

• Position Title
• Business Analyst C – Advanced (Demand Analyst)

• Location
• Tallahassee, FL (On-Site)
• Telecommuting is not an option for this position.

Compensation

Up to $50/hr C2C or 1099

Overview

• TekBank is seeking an experienced Business Analyst to support the Florida Department of Transportation's Office of Information Technology. This role serves as a Demand Analyst responsible for partnering with business offices and IT teams to evaluate, document, and refine technology proposals from initial intake through governance review and project approval.
• The selected candidate will work closely with stakeholders to assess business needs, develop business cases, facilitate proposal intake activities, document requirements, perform impact analyses, and support decision-making processes that align technology investments with organizational objectives.

Responsibilities

• Serve as a liaison between business offices and IT teams throughout the proposal lifecycle
• Conduct intake meetings and gather high-level business requirements
• Refine and document technology proposals within ServiceNow
• Categorize and prioritize technology proposals based on:
• Business impact
• Strategic alignment
• Complexity
• Urgency
• Feasibility
• Perform business process analysis and identify opportunities for improvement
• Research and document business processes, workflows, and system dependencies
• Develop business cases, including:
• ROI analysis
• TCO analysis
• Cost-benefit assessments
• Risk summaries
• Conduct impact analyses and evaluate proposal feasibility
• Document business objectives, scope, assumptions, constraints, and risks
• Collaborate with stakeholders to translate business needs into actionable requirements
• Prepare executive-level presentations and proposal documentation
• Support governance reviews and funding decisions
• Track proposal progress and maintain proposal documentation throughout the lifecycle
• Assist with cybersecurity risk assessment activities when required
• Research emerging technologies and recommend potential solutions
• Support proposal lifecycle management and governance processes

• Required Qualifications
• Minimum 3 years of experience in:
• Business process analysis
• Requirements gathering
• Requirements documentation
• Stakeholder facilitation
• Experience independently facilitating meetings with:
• Executives
• Business stakeholders
• Subject matter experts
• Experience developing:
• Business cases
• Functional specifications
• Requirements documentation
• Process documentation
• Experience performing process mapping and modeling using Visio
• Experience using:
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Visio
• Experience using SharePoint and Microsoft Teams
• Strong understanding of how business requirements translate into technical requirements
• Experience preparing:
• ROI analyses
• TCO analyses
• Cost-benefit assessments
• Risk summaries

• Education
• Bachelor's Degree or Master's Degree in:
• Business Administration
• Communications
• Information Systems
• Related field
• Equivalent professional experience may substitute for educational requirements

• Preferred Qualifications
• CBAP certification
• PMI-PBA certification
• PMI-ACP certification
• PMP certification
• ITIL certification
• Experience with ServiceNow or similar portfolio management platforms
• Experience with Microsoft Power BI

• Required Knowledge, Skills & Abilities
• Strong business analysis and requirements development skills
• Ability to perform:
• As-is analysis
• To-be analysis
• Process modeling
• Workflow analysis
• Business case development
• Strong stakeholder management and facilitation skills
• Ability to lead workshops and meetings with technical and non-technical audiences
• Ability to communicate complex technical concepts clearly
• Knowledge of proposal management and governance processes
• Ability to prepare executive-level reports and presentations
• Advanced proficiency with:
• SharePoint
• Teams
• Excel
• Word
• PowerPoint
• Visio
• Strong analytical and problem-solving skills
• Ability to work independently with minimal supervision
• Strong organizational and time management skills

• Interview Requirements
• In-person interview required
• Timed work sample required during interview process
• Local candidates preferred

• Diversity & Inclusion Statement
• TekBank is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome candidates from all backgrounds and experiences.