Business Analyst

About The Company

Sentara Health is a leading integrated healthcare organization committed to providing high-quality, patient-centered care across a broad spectrum of services. With a reputation for excellence and innovation, Sentara operates numerous hospitals, outpatient facilities, and health plans, serving diverse communities with a focus on improving health outcomes. The organization prides itself on fostering a collaborative environment that emphasizes diversity, inclusion, and continuous improvement. As a forward-thinking health system, Sentara leverages advanced technology and data-driven solutions to enhance the delivery of care and ensure that patients receive the best possible experience.

About The Role

Sentara Health is seeking a Senior Business Systems Analyst to join their dynamic team. This fully remote position offers an exciting opportunity for experienced professionals to contribute to the support, enhancement, and implementation of software applications that are vital to the organization’s operations. The role involves overseeing and managing intermediate-scale projects or components of larger initiatives, developing detailed project plans, and coordinating resources effectively. The Senior Business Systems Analyst will serve as a key liaison between business stakeholders, end-users, IT teams, and software vendors to ensure that technological solutions align with operational needs. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to communicate complex concepts clearly to diverse audiences.

Qualifications

Candidates should possess a bachelor’s degree in fields such as Computer Science, Business, Information Systems, Finance, Engineering, or related disciplines. Alternatively, candidates with over six years of relevant experience without a degree will also be considered. A minimum of four years of relevant experience in business analysis or IT is required. Proficiency in SQL and advanced SQL experience is essential, along with experience working with EDI-834 files. Familiarity with healthcare systems such as QNXT and Facets is advantageous, especially for those with member enrollment experience or knowledge of Clarity for ID card configuration and member eligibility processes. Additional experience in Medicaid, commercial health plans, and marketplace coverage is a plus. Technical skills in HTML and CSS are preferred, enhancing the candidate’s ability to develop and troubleshoot web-based applications. Strong analytical, problem-solving, and communication skills are vital for success in this role.

Responsibilities

• Support, enhance, and implement software applications used within the organization, ensuring they meet business requirements and operational standards.
• Lead and oversee intermediate-scale projects or components of larger initiatives, including developing project plans, timelines, and resource coordination.
• Collaborate with stakeholders, end-users, IT teams, and vendors to gather requirements, analyze needs, and design effective solutions.
• Assess, research, and document stakeholder needs using appropriate information gathering and modeling techniques.
• Develop detailed test cases, execute testing procedures, and communicate results to business and technical managers for approval.
• Work closely with developers to provide solutions, estimate costs and timelines for fixes and enhancements, and ensure project deliverables are met.
• Perform long-term analysis and system design to maintain and optimize production environments.
• Synthesize business requirements and develop strategic recommendations to improve operational efficiency and technology integration.
• Participate in cross-functional project teams focused on developing or modifying complex information systems.

Benefits

Sentara Health offers a comprehensive benefits package designed to support the health and well-being of its employees and their families. Benefits include medical, dental, and vision insurance plans, along with life and disability insurance. The organization provides paid time off, sick leave, and paid parental and family caregiver leave to promote work-life balance. Additional perks include emergency backup care, pet insurance, legal resources, and long-term and short-term disability coverage. Sentara also offers a 401(k)/403(b) retirement plan with employer matching contributions, along with tuition assistance up to $5,250 annually and discounted educational opportunities through Guild Education. Employees can benefit from student debt repayment assistance up to $10,000, enhancing financial wellness. The organization fosters a supportive environment with opportunities for career growth, recognition, and additional incentives such as bonuses, shift differentials, and overtime pay.

Equal Opportunity

Sentara Health is an equal opportunity employer committed to fostering a diverse and inclusive workforce. The organization values the unique perspectives and experiences of its employees and actively promotes a culture of belonging. Sentara does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic. The organization strives to create a welcoming environment where all colleagues can thrive and contribute to its mission of improving health every day. Sentara’s dedication to diversity and inclusion reflects its core values and commitment to serving the communities with integrity and respect.