Business Analyst, Systems

About The Company

Gusto is dedicated to empowering small businesses by providing comprehensive HR, payroll, health insurance, and financial management solutions. With a mission to grow the small business economy, Gusto handles the complex operational tasks so business owners can focus on their core craft and customer relationships. Headquartered in Denver with additional offices in San Francisco and New York, Gusto supports over 500,000 small businesses nationwide. The company fosters a workplace culture that reflects the diversity of its customer base and emphasizes innovation, collaboration, and growth. Gusto offers competitive compensation packages, benefits, and equity opportunities to ensure all employees share in the company's success. As an AI-native organization, Gusto integrates advanced AI tools into its workflows, encouraging team members to develop fluency with emerging technologies to stay at the forefront of industry innovation.

About The Role

The Senior Business Systems Analyst for Revenue Systems at Gusto will play a pivotal role in optimizing and scaling the company's revenue-related technology ecosystem. This position involves leading system enhancements, managing integrations, and partnering with cross-functional teams to improve operational efficiency and support Gusto’s growth objectives. The ideal candidate will bring extensive experience in Salesforce and GTM tools, possess strategic thinking capabilities, and demonstrate a passion for leveraging AI to accelerate business processes. This role requires a proactive approach to managing complex systems, delivering impactful projects, and championing change communication to ensure seamless user adoption. As a key member of the Unified Service Platform team, the analyst will contribute to building a unified, AI-driven ecosystem that enhances the overall customer and employee experience.

Qualifications

• 7+ years of experience as a Business Systems Analyst supporting Revenue organizations, with a focus on Salesforce solutions.
• 4+ years of strategic Salesforce ownership, including platform vision, roadmap development, and governance.
• Deep knowledge of GTM tools such as Salesforce, NICE CXOne, Chili Piper, RingLead, ZoomInfo, and CPQ.
• Experience managing integrated third-party applications and ecosystems end-to-end.
• Proficiency with AI tools (e.g., Claude, Copilot) and eagerness to develop AI fluency.
• Strong analytical skills with the ability to analyze processes and data to deliver scalable solutions.
• Excellent communication and collaboration skills across diverse teams and stakeholders.
• Preferred certifications include Salesforce Administrator, Platform App Builder, or Sales Cloud Consultant.

Responsibilities

• Drive platform excellence by leading system improvements through requirements gathering, configuration, and support for Salesforce and related tools.
• Manage cross-functional projects to implement new systems, reduce inefficiencies, and deliver measurable organizational impact.
• Oversee the integration ecosystem, ensuring seamless connectivity between applications like NICE CXOne, Chili Piper, RingLead, and others.
• Partner with stakeholders to define and execute the roadmap for revenue systems, aligning technology with business goals.
• Design and maintain user-friendly experiences within Salesforce Service and Sales Clouds, promoting adoption and usability.
• Own the lead-to-cash process, ensuring end-to-end integrity across the revenue lifecycle.
• Communicate platform changes effectively to end users and stakeholders, driving clarity, engagement, and adoption.
• Leverage AI tools to accelerate development, generate solutions, and support continuous improvement initiatives.

Benefits

• Competitive base salary with targeted ranges based on location and experience.
• Comprehensive health, dental, and vision insurance plans.
• Equity options (RSUs) to share in the company's growth and success.
• Flexible work arrangements, including hybrid and remote options depending on location.
• Generous paid time off and holidays.
• Professional development opportunities and access to cutting-edge AI tools.
• Inclusive and diverse workplace culture that values innovation and collaboration.

Equal Opportunity

Gusto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, age, sex (including pregnancy and childbirth), marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or any other legally protected characteristic. We also provide reasonable accommodations throughout the hiring process and employment to qualified individuals with disabilities or other protected conditions. Our goal is to ensure that every candidate and employee has an equal opportunity to succeed and thrive at Gusto.