Position Title: Business Analyst
Reports Directly To: Director of Engineering
Location: Columbia, MD
Hours Per Week: Full Time (40-hours)
Risk Designation: High
Job Summary
CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) organizations in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical and public health information to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.
The Business Analyst will join a team responsible for developing and delivering mission critical new software applications for the CRISP Health Information Exchange. The Business Analyst will be an excellent verbal and written communicator, will have an attention to detail, the ability to solve coordinate with a number of stakeholders, manage priorities, and the ability to identify and resolve problems. The Business Analyst plays a critical role on the software development team to ensure delivered products meet requirements.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Works with the Analysts and other stakeholders on requirements gathering and scoping for product Features
Refines features so that the development team can clearly understand what is being developed
Identifies spike opportunities for the given features
Defines user stories for the features, including writing Acceptance Criteria for the Devs and QAs, and ensure stories meet the Definition of Ready
Communicate any changes in requirements following RRB approval to appropriate stakeholders
Ensure that the product team backlog is in priority order
Regularly participant in Scrum process Facilitates Scrum meetings (Daily Scrum, Grooming, Planning, Review, and Retrospective)
Keep track of the team’s capacity, velocity, and predictability
Work with the team to refine and groom stories
Plan sprints based on the team’s current capacity
Review Test Plans for stories before closing items, ensuring all items are meeting the Definition of Done
Attempts to remove any blockers from the team, if unable to remove blockers, and reaches out to the leadership to escalate any issues blocking the team
Take ownership of overall success of the service
Assist in the transition of developed services to operations teams (DevOps, App Support) Together with Leads and Analysts: Determine appropriate Release timelines
Handoff Release items to Release Manager to push through deployment and validation progress
Ensures that the teams stay on track to reach quarterly goals
Qualifications
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to quickly understand and take ownership of business processes and product development plans.
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical).
• Experience with Agile/Scrum methodology, particularly with the Product Owner role and with writing User Stories and Acceptance Criteria.
• Comfortable working in fast paced environment with changing priorities.
• Experience with writing and executing test cases a plus.
• Take pride in delivering software that meets the client’s needs.
• Knowledge of Agile incremental development methods.
• Demonstrated ability to work well on a diverse team.
• Experience writing requirements for REST APIs and/or SOAP web services, GRPC a plus.
• Experience testing APIs via Postman or similar tool.
• Experience creating wireframes or mockups through tools such as Figma or Balsamiq preferred.
• Experience with Jira as management tool preferred.
• Familiarity with Microsoft Azure preferred.
Experience and/or Education Requirements
Bachelor's degree in IT or business field
3+ years of work experience required
Minimum 2-3 years in a Business Analyst position or similar role with a software development team
Compensation
Targeted base salary: 90k – 105k per year, based on experience and qualifications, plus benefits and bonuses.
CRISP Shared Services, Inc. and Dynamed Solutions, LLC are equal opportunity employers. This means that CRISP Shared Services Inc. and Dynamed Solutions, LLC are dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Business Analyst - Software Development

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