Business Analyst (Remote)

## About the Role

Teleion is seeking an experienced **Business Analysis — Customer Voice Lead** to understand and drive key business themes through customer feedback. This role consolidates customer input from multiple sources—including surveys, support tickets, chatbots, and social media—into actionable insights that can inform product and marketing strategy.

The successful candidate will bring **5–7 years of experience in customer insights, marketing analytics, or business analysis**, with expertise in customer sentiment analysis, text analytics, survey methodology, text mining, and NLP. You will collaborate with marketing, business analysis, and technical teams to translate customer data into strategic recommendations and help design scalable, compliant, and secure customer data systems.

## Key Responsibilities

• - Develop and implement methodologies for customer sentiment analysis across text-based channels, including surveys, support tickets, chatbot logs, and social media comments.
• - Identify recurring customer themes and trends, including topics such as pricing, features, and product quality.
• - Generate actionable insights from customer feedback and text analytics.
• - Partner with marketing and business analysis teams to translate customer insights into business and product strategy.
• - Produce regular customer insight reports with clear narratives, data visualizations, and recommendations.
• - Inform and facilitate the design of data systems that capture, organize, and centralize customer feedback.
• - Collaborate with technical teams to support scalability, compliance, and security of the customer data ecosystem.
• - Work effectively in a remote, cross-functional environment.

## Required Qualifications

• - **5–7 years of experience** in customer insights, marketing analytics, or business analysis.
• - Proven expertise in **customer sentiment analysis and text analytics**.
• - Strong knowledge of **survey methodology, text mining, and NLP (natural language processing)**.
• - Excellent communication skills, including the ability to translate complex data into business impact for non-technical stakeholders.
• - Experience working with **Microsoft products and platforms**, including Azure, Power BI, Dynamics, or similar Microsoft platforms specified in the role.
• - Ability to work independently in a remote, cross-functional environment.
• - Must be located in the United States or eligible to work in the United States **without sponsorship, presently or in the future**.
• - Must be living in one of the following states to be considered: **Florida, Georgia, Illinois, Iowa, Nevada, North Carolina, Pennsylvania, Texas, Washington, Virginia, or Wisconsin**.

## Preferred Qualifications

• - Familiarity with marketing and advertising ecosystems, ideally in a technology or media context.
• - Experience with **data architecture or data lake design**, with Azure preferred.
• - Background in **digital advertising, publishing, or media analytics**.
• - Familiarity with customer feedback management platforms.
• - Familiarity with chatbot data pipelines.

## Skills & Competencies

• - Customer insights
• - Customer feedback analysis
• - Customer sentiment analysis
• - Text analytics
• - Text mining
• - Natural language processing (NLP)
• - Survey methodology
• - Marketing analytics
• - Business analysis
• - Data visualization
• - Customer theme and trend identification
• - Strategic insight generation
• - Business and product strategy
• - Data architecture
• - Data lake design
• - Microsoft Azure
• - Microsoft Power BI
• - Microsoft Dynamics
• - Customer feedback management platforms
• - Chatbot data pipelines
• - Communication and stakeholder engagement
• - Data storytelling
• - Analytical thinking
• - Cross-functional collaboration
• - Independent work
• - Scalability, compliance, and data security awareness

## Education & Experience

**Education**

- No specific education requirement is stated in the source job description.

**Experience**

• - **5–7 years of experience** in customer insights, marketing analytics, or business analysis.
• - Proven customer sentiment analysis and text analytics experience.
• - Experience with survey methodology, text mining, and NLP.
• - Microsoft platform experience, including Azure, Power BI, Dynamics, or related platforms.
• - Preferred experience includes data architecture/data lake design, digital advertising, publishing, media analytics, customer feedback management platforms, and chatbot data pipelines.

## Work Arrangement & Schedule

• - **Work arrangement:** Remote
• - **Location:** Washington, DC, US (Remote)
• - **Geographic eligibility:** Must live in **FL, GA, IL, IA, NV, NC, PA, TX, WA, VA, or WI**.
• - **Employment type:** Full-time
• - **Expected weekly hours:** Not specified.
• - **Schedule flexibility:** Must be comfortable working independently in a remote, cross-functional environment.
• - **Weekend requirements:** Not specified.

## Compensation & Benefits

• - **Base pay range:** **$90,000–$94,000 per year**
• - Full benefits
• - Paid time off (PTO)
• - Paid holidays
• - 401(k)

## Compliance / Additional Information

• - Eligibility to work in the United States **without sponsorship presently or in the future is required**.
• - Teleion is a **Minority-owned and Equal Opportunity Employer** and welcomes individuals of all races, sexual orientations, gender identities, veterans, religions, and disabilities.
• - The position is remote but has specific state residency requirements listed above.