Business Analyst - Remote

About The Company

Sony Interactive Entertainment, a subsidiary of Sony Corporation, is a global leader in interactive entertainment, renowned for its innovative gaming consoles, services, and digital content. The company is committed to delivering exceptional entertainment experiences to millions of users worldwide through its PlayStation platform. With a focus on cutting-edge technology, immersive gaming experiences, and a robust ecosystem of digital storefronts, Sony Interactive Entertainment continuously strives to enhance the way consumers engage with gaming and entertainment content. The organization fosters a dynamic and inclusive work environment that encourages creativity, collaboration, and professional growth, making it an ideal place for talented individuals to contribute to pioneering projects in the digital entertainment industry.

About The Role

We are seeking a highly experienced Staff Business Analyst to join our PlayStation Store team in San Mateo, CA, or remotely for candidates on the west coast. This senior individual-contributor role is pivotal in shaping the future of our Direct-to-Consumer businesses, including PlayStation Store and PlayStation Direct. The successful candidate will be responsible for translating complex commercial opportunities into clear business requirements, influencing strategic decisions, and driving operational improvements. This role operates at the intersection of business strategy, data analytics, product development, and engineering, emphasizing decision quality, experimentation, and commercial impact. It does not involve owning a product roadmap or managing delivery teams but focuses on providing actionable insights and recommendations to senior stakeholders. The ideal candidate will collaborate closely with cross-functional teams, including product managers, data scientists, engineers, and business leaders, to ensure that new product features and initiatives align with business objectives and drive measurable growth.

Qualifications

• 8+ years of experience in Business Analysis within digital commerce, subscriptions, or retail businesses
• Bachelor’s degree or equivalent qualification preferred
• Proven ability to decompose complex business problems into structured questions and clear requirements
• Strong experience partnering with product, engineering, and data science teams to develop and deliver commerce solutions
• Expertise in mapping and improving business processes, with a focus on automation and operational efficiency
• Deep understanding of experimentation, measurement, and data-driven decision making
• Commercial acumen, including familiarity with unit economics, ROI, and revenue optimization
• Excellent executive-level communication skills, capable of explaining complex concepts clearly and credibly
• Ability to challenge assumptions and build compelling arguments backed by data and financial reasoning

Responsibilities

• Lead complex business analysis for high-impact initiatives across digital commerce, personalization, subscriptions, and publishing operations
• Translate commercial objectives into detailed, actionable business requirements with measurable outcomes
• Partner with product, engineering, data analytics, and data science teams to ensure product requirements meet business needs and facilitate successful development and deployment
• Design and execute experiments related to personalization, revenue growth, and operational enhancements, then analyze and evaluate results
• Map existing business processes and guide the organization in process improvements and automation efforts to enhance operational efficiencies
• Influence senior stakeholders through structured problem framing, financial analysis, and data-supported recommendations
• Mentor team members in business analysis methodologies, AI/ML concepts, and product development best practices, fostering a culture of continuous learning

Benefits

• Competitive base salary within the range of $178,100 to $267,100 USD
• Comprehensive health, dental, and vision insurance plans
• Retirement savings options and financial planning resources
• Paid time off and holidays to support work-life balance
• Opportunities for professional development and career growth
• Inclusive and diverse work environment that values innovation and collaboration

Equal Opportunity

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership, or membership in any other legally protected category. We are committed to creating an inclusive environment that empowers employees and embraces diversity. We encourage all qualified candidates to apply. Sony Interactive Entertainment is a Fair Chance employer, and qualified applicants with arrest and conviction records will be considered for employment. For more information, please refer to our Candidate Privacy Notice regarding the handling of your personal data.