We are seeking an experienced Business Analyst – Fraud to support fraud risk management, fraud operations, investigation processes, and reporting initiatives.
The ideal candidate will have strong experience in fraud operations, fraud risk management, business process analysis, requirements gathering, and fraud investigation workflows, with specific knowledge of debit card fraud monitoring and investigations.

Key Responsibilities
Design, document, and optimize fraud investigation processes, workflows, and Standard Operating Procedures (SOPs).
Gather, analyze, and document business and regulatory requirements related to fraud monitoring, investigations, and reporting.
Establish and document fraud reporting mechanisms, monitoring requirements, and fraud detection thresholds.
Support the enhancement of Third-Party Risk Management (TPRM) processes, controls, and documentation.
Collaborate with fraud operations, compliance, technology, risk, and business stakeholders.
Conduct current-state and future-state process assessments.
Identify process gaps, control weaknesses, and opportunities for improvement.
Translate business and regulatory requirements into clear functional requirements and process documentation.
Support fraud-related reporting, monitoring, and governance activities.
Facilitate stakeholder discussions and ensure requirements and process changes are clearly documented.

Required Skills & Experience
Hands-on experience in fraud operations and/or fraud risk management.
Strong experience with business process analysis, design, and documentation.
Experience developing SOPs, policies, procedures, and process documentation.
Strong requirements gathering and stakeholder management skills.
Knowledge of debit card fraud monitoring, fraud detection, and fraud investigations.
Understanding of fraud risk controls, monitoring, reporting, and investigation processes.
Experience working with cross-functional teams including fraud operations, compliance, risk, technology, and business teams.
Strong analytical, documentation, facilitation, and communication skills.

Business Analyst

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