Key Responsibilities
Requirements & Analysis
 Facilitate requirement-gathering workshops, interviews, and storyboarding
sessions to identify business objectives, functionality gaps, and business
processes.
 Provide system analysis to identify integrations and assess impacts to existing
processes and functions across teams.
 Assist the Project Manager with:
o Creating work breakdown structures from requirements
o Entering and managing tasks in Jira
o Taking meeting notes
Stakeholder Management
 Act as the primary communication channel between operational teams, subject
matter experts, and development teams.
Testing & Quality Assurance
 Translate business requirements into User Acceptance Testing (UAT) criteria.
 Execute test plans and validate system fixes.
 Coordinate resolution of UAT and testing feedback with developers.
 Incorporate ADA compliance into UAT and QA processes.
Lifecycle Support

 Oversee end-to-end SDLC activities from system specification preparation
through final deployment and end-user training.
 Lead software demonstrations and training sessions.
 Draft user-facing documentation and knowledge articles.
 Create how-to videos.
 Assist with customer support related to policy, process, and how-to questions.

Business Analyst

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